Service Representative Data Entry

Theresa J. Myers

**** **** *** *** ******, Clearwater, FL 33761

727-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Qualified individual with extensive experience and knowledge in office management and customer service. Ability to move from project to project with dedication, motivation and expert organized skill. Thomas Sign & Awning, Co. – Clearwater, FL 2017 – Present Installation/Service Department Assistant –Develop weekly schedules with Manager, data entry, formulate paperwork, organize concrete/locates, arrange travel accommodations. Schedule service calls, order product, customer follow up, contract with subcontractors. Process all paperwork for invoicing/purchase order processing. Maintain department uniforms, reconcile credit card statements, assist Safety Manager with all details. DRS Technologies – Largo, FL June 2004 – Dec 2013

Assistant 1 Administrative –Supported Operations and Management for the day to day flow of business using MS Outlook, Excel/Word and Power point presentations. Monitored and implemented projects for multiple departments and supervisors. Handled communication, data management, travel, appointments/meetings, office equipment maintenance, supplies and visitors with complete success. Cox Target Media-Largo, FL May 2003 –June 2004

Sales Training Coordinator – Primarily focused on logistics for all training classes held onsite and offsite. Prepared materials for daily/weekly/monthly operations, scheduling, meeting participant’s needs and supporting internal corporate activities.

DRS Surveillance Support Systems, Inc. – Largo, FL Oct 2001 – May 2003 Administrative Assistant – Provided support to various executive management personnel with adequate skill and continual follow-up. Assisted in the day-to-day operational functions, project prioritizing, data collection and multi departmental back up. Implemented goals, tasks and training requirements for the facility. Superior Tire & Rubber Corporation- Warren, PA Nov 1997 – Oct 2000 Customer Service Representative – Received customer calls, provided pricing, availability and delivery information for multiple product lines. Order entry services via phone, fax and email. Direct interaction with engineering and quality control to support proper technical and warranty information to customers. Processed warranty claims and issued credit when applicable. Interacted with scheduling, production and shipping personnel to secure on-time shipments. Coordination of domestic and overseas shipments with various carriers and forwarders. Participated in bi-monthly product line meetings to evaluate company performance and any current market demands. Reviewed any customer problems, on- going projects, special programs/promotions and new product development. Weaver Materiel Service, Inc. – Jamestown, NY Jan 1993 – Nov 1997 Customer Service Manager – Directed all incoming calls, order entry, purchasing and transportation arrangements for various product lines. Inside sales support, maintained up-to-date literature and aged trial balance reports.