Conference Coordinator Customer Service
Resume:
CURRICULUM VITAE
ESTHER KORLEKWOR TEIGAGA
Email:****************@*****.***
Contacts: 054-***-****
PERSONALDATA:
Nationality: Ghanaian
DOB: 16/10/1990
SUMMARY PROFILE
I am a multitasker, energetic, self-motivated individual with an excellent team playing attitude. I have good communication skills, very innovative and versatile individual who takes a lot of fulfilment in a good work done. I have a good analytical skill with a background in, Administrative Management, House Keeping Management and Customer Service. I am committed to learning new development in my field and any related field. I adapt quickly to new techniques and able to gain new knowledge in multidisciplinary environment.
CAREER GOAL
My goal is to work in a healthy, innovative and a competitive organization where my skills, knowledge and expertise can be utilized for the achievement of the organizational objectives.
EDUCATION
Kwame Nkrumah University of Science and Technology - January 2021- November 2022
Master of Science in Management and Human Resource Strategy
Takoradi Technical University - 2014 – 2016
Bachelor of Technology in Hospitality Management
A published article on Customers’ Expectation and Perception of Products/ Services Rendered in Three-Star Hotels in Takoradi. Takoradi Technical University Journal of Technology. TTU J. Tech. Vol 5, No.1, 2018: 93-101.
Takoradi Polytechnic
•Higher National Diploma in Catering and Hospitality Management - 2010 – 2013
Sekondi College
•Home Economics in Food and Nutrition - 2006 – 2009
Services Basic School
•Junior High School - 2003 – 2006
WORK EXPERIENCE
I have Six (6) Years working experience.
Housekeeping Manager – Roots Hotel Apartments/ Urbano Hotel, Osu - June 2019 – Present
Coordinates with the HR department to recruit, schedule and train new housekeeping staff.
Plans and conduct on boarding for new housekeeping staff.
Planning, organizing and directing team members to ensure the highest degree of guest satisfaction is achieved.
Supervises housekeeping staff and grounds keeping staff.
Re-order and maintain housekeeping supplies and inventory.
Conduct pre-event inspections of all rooms, seating areas and common areas.
Prepares annual housekeeping budget and monthly cash flow.
Schedules task allocation for housekeepers.
Manages log management of missing/lost property after each shift.
Ensure team members adhere to health and safety regulations.
Liaise with reception and other departments to ensure prompt, effective and efficient communication.
Address complaints and resolve disputes among team members.
Ensure housekeeping staff adhere to operations and company’s standards.
Conduct performance appraisal for subordinates.
Prepares daily, weekly and monthly report.
Handles all Administrative work in the department
Housekeeping Supervisor (Head Housekeeper) – Lansdown Resort, Ibru Heights Ltd, Aburi September 2018 – May 2019.
Manages stock control of the department.
Oversees the enforcement of security procedures with access keys.
Ensuring effective communication of guests’ information to housekeeping staff.
Routine inspection of service areas.
Ensuring the provision of satisfactory guest services.
Manages log management of lost/missing property of visitors.
Liaise with the Conference Coordinator to ensure prompt, efficient and effective communication.
Ensure team members adherence to health and safety regulations.
Prepares weekly and monthly report to management.
Reception and orientation of guest on the hotel facilities and safety measure
Address staff complaints and resolve dispute
Housekeeping Supervisor – Oak Plaza Hotel, East Airport - March 2017 –September 18
•Supervision and allocation of housecleaning to room attendants.
•Manages stock control in the department.
•Oversees the preparation of roster/Time sheet.
•Routine inspection of checkout rooms and vacant rooms.
•Liaise with other departmental heads to ensure effective communication channels.
•Supervision and management of general decorations of the Hotel.
•Organizes quarterly training for new and existing staff.
•Conduct performance appraisal for room attendants.
•Ensure housekeeping staff adhere to operations and company’s standards.
National Service – Mankrano D.A JHS, Ahafo Ano-South District, Ashanti Region - September 2013 – August 14
•Tutored Basic Design and Technology (BDT) Home Economics for JHS1
•Tutored Social Studies for JHS2.
Nutritionist – Achimota Hospital, Achimota - June 2012 – August 2012
•Monitored weight of children and measuring of BMI for diabetic patients and other referrals to the nutrition department.
Skills
•Microsoft: Word, Excel, PowerPoint.
•Excellent Communication skills
•Administrative skills
•Housekeeping skills
Referees
Mrs Eyram Cudjoe
Roots Hotel Apartment/ Urbano Hotel
Human Resource Manager.
Osu-Accra
Mrs. Frances Betty Fraikue
Takoradi Technical University
Mrs Evelyn Addison
Oak Plaza Hotel
Executive Housekeeper
Contact this candidate