Sales Manager Customer Service
Resume:
CONTACT
AREA OF EXPERTISE
• Account Management
• Inside sales/Outside sales
• Sales presentations
• Profit maximization
• Relationship building
• Negotiating and closing
• Purchasing
• Customer Service
• Product placement
• Consultative Selling
• New business development
• Deadline-driven
• Multitasking
• Contract negotiations
• Revenue generation
• Marketing and promotions
• Time management
EDUCATION
• Strong analytical mind
• Sales
development/management
• Attention to details and
accuracy
• Professionalism and business
acumen
• Strong leadership and
organization skills
• Sales expertise and Superior
knowledge of market and
customer dynamics
• Results driven, goal oriented
and multi- tasking ability
• Strong decision-making,
interpersonal and
communication skills
• Research and analysis abilities
• Time management and
deadline sensitivity
• Working in a team and
independently
• Flexibility and innovation and
Strong negotiating ability
• Self-confidence and strong
motivation
• Proactive market expansion
and computer proficiency
***********@*****.***
15618 Finistere St, Corpus Christi,
TX 78418
JOHN R. CONTI
SALES MANAGEMENT AND TRAINING EXECUTIVE
PROFILE
Passionate and self-motivated Sales professional with the ability to create short-term sales teams that deliver profitable results and achieve corporate goals by developing successful sales professionals, utilizing departmental resources properly and creating comprehensive sales plans. Possess extensive experience in business development, inside and outside sales, and marketing. Adept at identifying and penetrating new channels to increase revenues, market share and competitive advantage, strong knowledge of all sales processes, demonstrating solid analytical and team management skills. A committed articulate speaker and savvy strategist with experience leveraging in-depth understanding of communication with mixed audiences to influence stakeholders and translate ideas into results. Resourceful and innovative forward-thinker with a proven track-record of generating new business through strategic negotiation while cultivating new relationships with key decision makers.
PROFESSIONAL EXPERIENCE
Eastern Regional Sales Manager September 1st, 2021, To Present TuffStuff Fitness International
Director of Commercial Sales / Sales Trainer April 2017 – to August 2021 Fitness Gallery Greater Denver Area
• Providing day to day support to operations including complaint resolution, contract negotiation and compliance, quality control, and management of change.
• Manage Customer Service operations.
• Lead the initiation and implementation of an organizational transformation of the commercial department
• Implement strategy for market growth and increase revenue
• Authored “The Conti Effect” trained thousands of Salespeople Midwest Sales Manager Oct 2014 – March 2017
BH North America Corporation Mid-West US - 24 States
• Expanding product portfolio of the organization and building brand preference by executing promotional events.
• Manage and monitor vendors by implementing effective strategies to maximize sales, revenue, and collection targets.
• Improving area in overall productivity and percentage to goal and created and implemented plan to increase customer loyalty.
• Strategizing and implemented a plan to increase efficiency by restructuring the staff resulting in annual customer growth.
Commercial Sales Consultant Dec 2011 – Sept 2014
HEST Fitness Products South Texas
• Manages high revenue corporate accounts to ensure client satisfaction and maintain long- lasting business relationships.
• Promote to new territory with increased number of accounts.
• Resolves customer issues and escalations while maintaining a positive and professional attitude to ensure customer retention and increase the rate of win-back customers.
• Analyzes account data to customize the interaction based on their customer profile. Account Manager May 2008 – Sep 2011
The Knowledge Transfer Company & JC Consulting, St Louis
• Developed, trained, and managed three sub-distributors to sell products within territory.
• Utilized time management programs daily to promote effectiveness.
• Maintained and nurtured business to business relationships to gain loyalty, referrals and repeat business.
• Advised customers on how to present their documents resulting in an increased rate of lending approvals.
• Consistently met and exceeded executive satisfaction levels as measured through detailed feedback surveys.
National Sales Manager / New Business Development Apr 2006 – Apr 2009 Bodyguard Fitness
• Responsible for creating and developing a USA sales force, developed a comprehensive sales and product training program, maintained existing dealer network.
• Assisted in developing a new marketing direction and opened different channels of distribution.
PROFESSIONAL EXPERIENCE (Cont’d)
National Sales Manager 2002-2007
True Fitness Technology, Inc. (O'Fallon, MO)
• Responsible for the management and continual improvement of quality sales force communications and service to nationwide dealer network. Partnering with The Friedman Group, wrote and directed a comprehensive sales training program specific to the fitness industry.
• Coordinated with True's Service and Marketing management to further strengthen dealer relations, successfully launch new products, and effectively convey new information.
• Implementer of company's Performance Management System application and review process. Northeast Regional Sales Manager 1995-2002
True Fitness Technology, Inc.
• Developed 17-state East Coast territory from a $2.5 to a $12 million producer.
• Increased dealer base and improved dealer relations.
• Directly trained dealers and staffs on brand position, individual products, and sales technique. Sales Manager / Store Manager 1989-1995
Hest Fitness, Winston Fitness Austin TX
Priority Fitness Phoenix, AZ
Responsible for sales productivity, hiring and training staff, all store operations and product inventory. National Sales Manager/ Trainer (partner) 1983-1989 Best Shot Waterbeds, Inc. Tulsa, OK
• Responsible for hiring, training, sales productivity, and profits for 30 stores. 20 million in sales Top Sales Producer 1981 – 1983
24 Hour Nautilus Phoenix, AZ
Owner / Operator, V.P. of Sales 1979-1981
Southern Comfort Waterbeds Austin, TX
EDUCATION
Phoenix College (Phoenix, AZ)
Business major, 1977-1979
Dale Carnegie
Communications & Management program graduate
At 20 years old I became one the youngest Dale Carnegie Assistant Trainer in Phoenix AZ CERTIFICATION
• The Friedman Group Retail Sales Training Camp certification
• Co Authored and wrote The True Sales Manual
• Tom Hopkins Management & Retail Sales Boot Camp certification
• Enterprise University (Enterprise Bank & Trust, St. Louis, MO) Sales & Management certification
• Jeffrey Gitomer Sales & Retail Seminar
BUSINESS CONTACT
Business name: Fitness Gallery – Donnie Salum / 480-***-**** Contact address: Denver Colorado
Cell: 361-***-****
Fax:
Email: ***********@*****.*** / ****@**************.*** REFERENCES AVAILABLE UPON REQUEST
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