Service Representative Center

Jayasree Yerragundla

+1-931-***-**** • ************@*****.***

Professional Summary

Focused Customer service representative with strong understanding of retail operations.

Highly service-minded and professional with customers and employees alike.

Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness.

Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

Committed and hardworking Customer service representative with experience processing transactions and assisting customers.

Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Offering extensive experience in high-volume settings. Highly service-minded and professional with customers and employees alike.

Skills

Customer Complaint Resolution

Feedback Acceptance

Customer Service and Assistance

Cash Register Operation

Customer Transactions

Credits and Refunds

Work History

Cashier and Customer Service, 09/2021 to Current

Walmart – Highlands Ranch, CO

Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store

Maintained customer satisfaction with quick and professional handling of product returns

Handled approximately daily credit and cash transactions for customers with accuracy and speed

Answered questions about store policies and addressed customer concerns

Helped customers complete purchases, locate items and join reward programs

Collected and authorized payments of guests

Created price tags and merchandise signs

Stocked, tagged and displayed merchandise as required

Worked closely with shift manager to solve problems and handle customer concerns

Operated cash register for cash, check and credit card transactions with excellent accuracy levels

Reviewed new promotions and monitored price changes

Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales

Mentored new team members on sales software system operation

Customer Call Center Representative, 05/2011 to 10/2015

Airtel – Bangalore, Karnataka

Resolved customer complaints and addressed emergency requests and needs.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Educated customers on current promotions, upgrades or new offerings available under current plan.

Researched issues through identification of similar past problems and recommended most appropriate solution.

Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.

Referred complex issues relating to online order system or technology to help desk for further evaluation.

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Resolved concerns with products or services to help with retention and drive sales.

Engaged in learning and development opportunities to promote continued performance improvement.

Education

Master of Science: Biochemistry, 05/2011

SV University

Bachelor of Science: Microbiology, 06/2009

SV University

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