Data Entry Customer Service
Resume:
Virginia Schlax
Washington, NC *****
**************@*****.***
Authorized to work in the US
Work Experience
Medical Office Supervisor 954-***-****
Broward Health - Fort Lauderdale, FL
December 2021 to January 2023.
Monitor budget and billing payments.
Order medical and office supplies.
Develop and implement office policies and procedures.
Supervise office staff, including receptionists, secretaries and cashiers.
Maintain medical and staff records.
Liaise with doctors and nurses to identify potential office dysfunctions.
Arrange cleaning staff and emergency maintenance services as necessary.
Provide informative material for patients.
Generate inventory records.
Ensure compliance with current healthcare regulations, medical laws and high ethical standards.
Answer Phones.
Customer Service Billing.
Input Charges.
Owner Antique Shop/reseller/refurbish
Hubert - Hubert, NC
September 2013 to October 2021
Antiques - Buy, refurbish and resell.
Arnet Day Supervisor 970-***-****
VA Medical Center - Grand Junction, CO
May 2011 to September 2013
Rod Asbury, P.A. Provider 970-***-****
Determining health care eligibility for Veteran patients.
Administrative processing of Veteran patients in enrollment, benefits, and registration. Request medical records from outside providers and process patient request to send records to other providers. Applying public laws in determining enrollment status, eligibility for hospitalization, outpatient care, dental coverage, prosthetic issuance, travel reimbursement, and other related services. Counseling Veteran patients regarding entitlement enrollment for health care benefits and other special programs. Obtaining essential information and documentation from Veteran patients for enrollment activities. Performing scheduling functions for Veteran patients including appointments, cancellations, and re-scheduling. Facilitating communication between Veterans and other facility departments. Support of inpatient units and wards with administrative duties during day, evening, night, and weekend shifts. Processing and record keeping of inpatient medical records. Manual and electronic data entry. Collation of statistical information. Entry of Physician orders and consult requests. Prepares Veteran patient statistics.
Providing reception to incoming and outgoing customers and communication.
Utilizes Microsoft Office software to compile data and formulate reports.
Supervisor Christina Smith
Orthopedics and Sports Medicine - Grand Junction, CO
September 2006 to April 2011
Billing/Coding Specialist Western Orthopedics and Sports Medicine -2373 G RD, Grand Junction, CO 81501
September 2006 to April 2011 Supervisor Christina Smith 970-***-****
Worked with EMR to verify patient visit was documented with claim being filed to insurance. Processed medical records request. Worked outstanding insurance claims to insurance companies to include prompt payment, appeal denied claims, track coding and billing errors. Implemented procedures to ensure improved error rate in billing and coding. Data input of encounter forms to include proper ICD-9, CPT, HCPCS, modifiers and Evaluation and Management codes. Audited Evaluation and Management codes to ensure the level billed was documented in the medical record and the office complied. Tracked and reported monthly financial reports for each physician to include insurance profits, losses and outstanding revenue. Also, tracked surgeries performed against provider charges to ensure all surgeries performed where captured and documented to prevent loss of revenue. Made recommendations for improved operations within the medical billing office. Tracked and monitored outstanding insurance claims, 30, 60, 90 and over 120 days outstanding. Data entry of insurance payments. Resolved complex problems daily. Applied basic fact-finding skills on unpaid claims or denied claims. Prepared payment plans for patients and spoke with patients about payment arrangements and office policy/procedure. Answer multiple phone lines and help patients with questions concerning bills, insurance and provide quality customer service to each patient. Collections of accounts, to include, tracking of accounts turned over to collection agency which I tracked and recorded payments from collection agency to the practice for loss/profit revenue statistics. Ran reports for end of day close for the practice and audited to make sure charges, payments and write offs for the accounts balanced at the end of the day. If end of day did not balance out, I would investigate errors and make corrections to balance the end of day business. Worked with Quality Health Network, Medical Manager, Medic, Excel spreadsheets and Microsoft word. Used fax machine, copier and scanner daily.
Medical Assistant
Rappahannock Foot & Ankle Specialist, PLC - Fredericksburg, VA
July 2004 to September 2006
Supervisors Michael Donato and Stephen Carley, DPM 540-***-****
Heart rate, temperature, blood pressure, weight, verify medications, height/weight and recorded information in patients' EMR chart. Perform pre-op history for physician to go over with patient. Call in/send over prescriptions per physician's order. Prepare treatment rooms for examination of patients. Instruct patients how to drape and instruct on correct positions for exams. Set up instruments for procedures. Minor surgery assists in procedures with handling instruments and hand materials to physician as directed. Clean and sterilize instruments. Inventory, order medical supplies/materials, dispenses supplies to patients. Track back ordered supplies. Whirlpool, ultrasound, cast set up, X-rays, developed X-rays for provider interpretation and called medical facilities to schedule patients for tests. Give injections, treatments and perform routine laboratory tests. Podiatric X-ray Certification. OSHA training. Solved complex problems to ensure patient services were met. Made recommendations for improved operations for our medical office. Medical bookkeeping, obtain referrals, schedule appointments, receive money and complete insurance forms. Key data into computer to maintain office and patient records. Process medical records request. Keep billing records, enter financial transactions into bookkeeping ledgers, and compute/mail monthly statements to patients. Close end of day. Data entry of insurance payments. Applied high quality customer service to each patient. Used fax machine, copier, pager and scanner daily.
Medical Assistant/Office Manager Supervisor
Marc Blatstein, D.P.M. - Fredericksburg, VA
January 2002 to July 2004
Assigned and evaluated the work of subordinate Medical Assistants/Front office Staff. Resolved complex problems to ensure patient services were met. Made recommendations for improved operations within the medical office. Identified training and educational needs of employees to ensure quality patient care and customer service. Performed interviews for new hires and took care of disciplinary action when necessary. Interviewed patients, measure vital signs, such as pulse rate, temperature, blood pressure, weight, height and recorded information in patient's charts. Perform pre-op history for physician. Call in prescriptions to pharmacy per physician directions. Obtain preauthorization/referral from insurance companies. Venipuncture. Prepare treatment rooms for examination of patients. Instruct patients on how to drape and instruct on correct positions for exams. Set up instruments for procedures. Minor surgery assists in procedures with handing instruments and materials to physician as directed. Clean and sterilize instruments, inventory, order medical supplies/materials, dispensed supplies to patients. Track back ordered supplies. Whirlpool, ultrasound, cast se up, X-rays, developed rays for provider interpretation and called medical facilities to schedule patients for test. Gave injections, treatments and performed routine laboratory tests. Podiatric X-ray Certification. Answered multi line telephone system. Organized work, set priorities, delegated task and responsibilities to meet deadlines. Planned work to be accomplished by subordinates, set/adjust short term priorities and prepared schedules for completion of work. Communicated with individuals to obtain the desired effect and ensuring compliance with policies/regulations. Medical bookkeeping, schedule appointments, receive money for outstanding bills, perform secretarial tasks and complete insurance forms. Obtain referrals for outpatient test. Key data into computer to maintain office and patient records. Keep billing records, enter financial transactions into bookkeeping ledgers, compute and mail monthly statements to patients. Close end of day. Date entry of insurance payments. Applied high quality customer service to each patient. Worked outstanding insurance claims to insurance companies to include prompt payment, appeal denied claims, track coding and billing errors. Implemented procedures to insure improved error rate in billing and coding. Data input of encounter forms to include proper ICD-9, CPT, HCPS, modifiers and Evaluation and Management codes. Audited Evaluation and Management Codes to ensure the level billed was documented in the medical record and the office complied. Processed medical records request. Tracked and reported monthly financial reports for physician to include insurance profits, losses and outstanding revenue. Tracked surgeries performed against provider charges to ensure all surgery performed where captured and documented to prevent loss of revenue. Tracked and monitored outstanding insurance claims for 30, 60, 90 and over 120 days outstanding. Data entry of insurance payments. Applied basic fact-finding skills on unpaid claims or denied claims. Prepared payment plans for patients and spoke with patients about payment arrangements and office policy/procedures. Answered multiple phone lines and helped patients with questions concerning bills, insurance and provided high quality customer service to each patient. Collections of accounts, tracking of accounts turned over to collection agency, which I tracked and recorded payments from collecting agency to the practice for loss/profit revenue statistics. Ran reports for end of day close for the practice and audited to make sure charges, payment and write offs for the accounts balanced at the end of the day. If end of day did not balance out, I would investigate errors and make corrections to balance the end of day business. Worked with EMR Quality Health Management, Medical Manager, Medic, Excel Spreadsheet and Microsoft Word. Verified insurance coverage and performed pre-certification for procedures that patient was scheduled for. Use fax machine, paging system, copier and scanner daily.
Education
Some College
Carteret Community College, Gwinnett College of Business, United States Marine Corps Administration School
Skills
Do you have any of these top skills employers are looking for?
Eaglesoft
Office management
Dental office experience
Nursing
Financial management
Dentrix
Fiscal management
Medical office experience
Dismiss
CPT Coding
ICD-9
Insurance Verification
Medical Office Experience
Patient Care
EMR Systems
Medical Coding
Medical Billing
Medical Records
Vital Signs
Experience Administering Injections
Transcription
Anatomy Knowledge
Statistics
Triage
Physiology Knowledge
Phlebotomy
Clerical Experience
Medical Scheduling
Venipuncture
Office Management
Quality Assurance
Phone Etiquette
Supervising Experience
Time management
Microsoft Excel
English
Microsoft Word
Customer service
Typing
Microsoft Office
QuickBooks
ICD-10
ICD Coding
HIPAA
Medical Terminology
Accounting
Financial Report Writing
Data collection
Communication skills
Upselling
Merchandising
Healthcare management
Medical management
Human resources
Certifications / Licenses
Add your certifications
Additional Information
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Languages
Links
Military Service
Awards
Groups
Patents
Publications
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