GLENN KIRVEN

adv5bu@r.postjobfree.com 330-***-**** Massillon, OH 44646

Summary

Business-conscious General Manager bringing over 20 years of experience in food industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery.

Skills

• Scheduling

• Sales

• Budgeting

• Staff Management

• Employee Training

• Inventory Control

• Employee Retention

• Food Safety

• Sales Goals

• Cash Handling

• Store Management

• Onboarding

• Restaurant Operations

• Staff Development

• Intuit QuickBooks

• Data Entry

• Payroll Processing

• Teaching

• Speaking

• Social Media

Experience

Wendy's North Canton, OH

General Manager

10/2001 - Current

As general manager I set up the schedule, watch the staff levels, and hiring all the employees. Also I am responsible for turning in the payroll every week, by checking that the hours are correct and that they get paid correctly.

• Designed sales and service strategies to improve revenue and retention.

• Tracked period sales to generate reports for business development planning.

• Trained, managed and motivated employees to promote professional skill development.

• Built and maintained loyal, long-term customer relationships through effective account management.

• Trained over 40 employees on business principles, best practices, protocol and system usage.

• Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.

• Also work directly with customers to help them and help them solve any problems.

Education and Training

University Of Phoenix Tempe, AZ

Associate of Arts in Information Technology

07/2014

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