Scrum Master Senior

Bede Chigozie Omike

****.*****@*****.*** 562-***-**** New York

PROFESSIONAL SUMMARY

An Agile professional with extensive experience in waterfall, agile project management, and cross functional stakeholder management. I focus relentlessly on removing impediments from teams and delivering customer-centric products and features that meet clients’ expectations while implementing plans to meet project deliverables. With an Adeptness in Agile Framework Methodology, and Business Analysis, I have managed multiple projects concurrently while executing project deliverable increments that meet client satisfaction. I’m a proactive servant leader proficient in Microsoft Project, JIRA, Confluence, and Azure DevOps. SKILL AREAS

*Strategic & Operations Planning *Agile Values & Principles *Backlog Refinement *Conflict Resolution and Issue Management

*Stakeholder Engagement *Software Development (SDLC) *Risk Management and Compliance *Process Improvement *Analytical Skills *Team Management *Critical Thinking *Problem Solving *Time Management *Client Relationship Management *Management Skill *Thinking: Creative, Design, System & Strategic *Business and Financial Analysis *Servant leadership and Team Building. EXPERIENCE

Early Warning Services LLC (Zelle Payment) – Scottsdale, Arizona March 22 – Present Project: Development of EWS Enterprise Developer Portals, Customer Portal, Support Portal, and Security Features. Senior Scrum Master

Supported a development team in building EWS Enterprise Developer Portals that serves as a one stop place for external developers. This would enable the product team launch variety of EWS products and also serves as the developer support hub.

Supported an agile team of Database Administrator, Solutions Architect, Software Engineer, Quality Analyst, API Developers, Salesforce Administrators, DevOps Engineer, and Full-stack Developers.

Supported the transitioning of legacy Graphic User Interface (GUIs) over to a seamless experience by moving all applications to EWS new Portal.

Managed & supported Release cycle, coordinated with application & Infrastructure teams; backlog tracking and status reporting to key stakeholders using Azure DevOps.

Liaise between infrastructure & software development teams ensuring transparent communication and documentation. Topology/endpoint review with Enterprise Security Team.

Provided a common portal or developer to engage with and explore all EWS API products and Specifications. Drove efficiencies through self-registration, product evaluation (sandbox) and self-provisioning type capabilities.

Empowered the team to make process improvement captured in sprint retrospective. Increased team efficiency by 80% by inspiring motivation, spins and changes for quality and timeliness.

Supported the company’s implementation and adoption of JIRA which improved collaboration and visibility. Worked with Quality Assurance group to create Test Cases, and UAT (User Acceptance Testing).

Prepared and maintained all project metrics. Identified and worked to remove barriers to successful completion of projects.

Created and shared daily project updates, reports and budget utilization to management which reduced the amount of meetings held with the project team.

Citi Bank – Dallas, Texas Jun 21 – March 22

Project: Development of the bank’s Application Services with Payment, Database and Security Features Senior Scrum Master

Supported the development all technology components of diverse, moderately complex IT projects (which includes project planning, execution, timing, functionality, quality and cost), database integration, Data Mining and analytics, UI/UX, Payment Gateway, Data Parsing and Data Security.

Supported a scrum team comprising of Software Engineers/Programmers, Front-End Engineer/Designer, Business Analyst, Quality Analyst/Tester, Database Engineer, Security Engineer and Solution Architect.

Assisted the team define norms/working agreements as a way to promote a healthy team and collaboration. Scheduled and facilitated Scrum ceremonies e.g. Sprint Planning, Daily Scrum, Sprint Reviews, and Sprint Retrospectives.

Ensured impediments are resolved quickly based on working agreement and lessons are learnt from the problems/solutions.

Assisted the team in the Definition of Ready (DoR) as a way to keep the backlog healthy/ordered. Collaborated with the Scrum Team to define done (DoD) as a way to promote quality and team alignment.

Drove targeted and outcome-based coaching within the team as a way of ensuring Business Agility. Participated and co-facilitated in scaling activities such as ART Syncs, PI Planning and Scrum of Scrums.

Supported the team in Jira administration such as education, troubleshooting and daily usage. Implemented and drove acceleration techniques such as Swarming and WIP limit.

Planned the Team capacity and ensured it influences the sprint load to prevent over commitment. Tracked and analyzed different metrics such as velocity, epic/sprint/release burn down and burnup charts.

Assisted the Product Owner in defining sprint goal, prioritization and engaging the stakeholders. Collaborated with the RTE in aligning with the PI (Program Increment) vision and ART Syncs. The Walt Disney Company (Miami, FL) Feb 18 – Jun 21 Senior Scrum Master – (Remote)

Collaborates, facilitates, leads and coaches 2+ Scrum teams responsible for developing a range of software tools, improving transparency by generating information radiators for the teams.

Partner with the Product Owner offering coaching and guidance during Backlog refinement meetings and Sprint planning.

Facilitates all Scrum ceremonies not limited to Daily scrum, Sprint Planning, Backlog refinements, Sprint reviews and Retrospectives.

Serves as Scrum Master in a Kanban and Scrum shop scrumming and empowered teams to self-organize, collaboration techniques and grow in a cross functional team.

Actively participate in scrum of scrum meetings with program manager and Product Owners. Active participation in discovery sessions, interviews, document-reviews, plan setup.

Proactively identifies impediments and appropriately resolves/escalates if necessary to Program Management and network of peers and other formal channels.

Protects teams Daily from over-commitment and distractions from outside influences. Assist in prioritization of bugs/defects with Product Owner in order to meet business objectives and schedules. Agile mentor/coach to other Scrum Masters.

Provides visibility into delivery goals, transparency of the process, commitments and progress. Transparency of work and visibility into timelines using metrics.

Methodist Health System (Houston, Texas) Mar 13 – Dec 17 Scrum Master - Remote

Agile delivery lead to struggling teams as they grow into mature agile Teams after undergoing transformation.

Servant leader using Agile & Lean principles for team support practices and products. Coach the teams on delivery controls and compliance in place to minimize operational risks.

Support the engineers with a good technical knowledge of the product and technical strategies, and Product Intent. Work with teams ensuring they stay focused on product quality, its expected continuous delivery while aligning to Agile principles.

Schedule and facilitate all Scrum Ceremonies with the teams from Daily Scrum, Sprint Planning, Reviews, and Retrospectives.

Understands/stays current on domain architecture and targets to identify upstream/downstream dependencies and to support the team in risk management.

Proactively identifies impediments and appropriately resolves/escalates if necessary them in S2s and network of peers and formal channels.

Work with teams to prepare for and plan informatively during PI Planning in a SAFE environment. Supports team’s automation testing, pipelines, QA and Prod deployments into DevOps for continuous integration.

Coaches Product owner/team on backlog refinement and prioritization improve backlog health. Participate and prepare teams for PI Planning sessions across two separate ARTS.

Utilizes team feedback and metrics/charts and reports to identify areas of opportunity and improvement of teams’ performance.

Coaches the team to improve team collaboration and develop self-organization techniques.

Actively seeks and participates in a variety of learning opportunities such as Communities of Practice, conferences, classroom training and independent study to further develop self and community.

Collaborate with program directors and product owners to break down epics to granular vertical slices that do not span iterations or program increments.

Track risks and dependencies at program level for visibility while guiding towards proper removal of blockers to increase productivity and reduce defects tracking purposes. TOOLS & TECHNIQUES

Framework: Scrum, Kanban, SAFe

Agile Tools: Jira, Confluence, Azure DevOps, VersionOne & Rally

Office Suite: Microsoft Office suite, Google Office tools, Zoom Meeting tool, Webex, SharePoint, Slack, PowerPoint, signal

Key Skills: Experience working with Co-located, Distributed and Offshore teams using different visual platforms

Scrum Skills: Agile/Scrum Coaching & Servant Leadership, Capacity Planning, Change Management

Meeting Facilitation; Agile planning & forecasting, Agile estimation and coaching, communication, collaboration, Conflict resolution and Relationship building

Applications/Methodologies: Agile-Scrum, SDLC –Software development Life Cycle, Waterfall, Use Cases EDUCATION

University at Buffalo

Master of Business Administration (MBA)

Nnamdi Azikiwe University - Nigeria

Industrial Engineering (Bachelors)

Certifications

Certified SAFe 5 Agilist

SAFe Scrum Master – SSM

Professional Scrum Master – PSM II

Professional Scrum Master - PSM I

Professional Scrum Product Owner - PSPO I

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