Production Associate Customer Service

Shirley Augustine

*******************@*****.*** +1-320-***-****

linkedin.com/in/shirley-augustine-5a3bb11a4

Summary

Work well in high-stress environments with solid multitasking, planning and decision-making skills and adaptability to meet any challenge.

Competent employee with over 20 years of experience in providing excellent housekeeping services in hotel and private residence settings. Capable of handling work and staff pressure in fast- paced environment. Successful at meeting quality and efficiency goals and accommodating client preferences regarding housekeeping methods.

Organized, successful at providing efficient and quality cleaning services. Offering multiple years of experience and accomplished at fostering long-term relationships. Experience

Facilities Manager

Riverside Church

In church's projects renovating and redoing rooms..Projects Pastor wants done Healthcare Technician

US Group

Monitoring and Caring for clients going through withdrawals. Entering progress and vitals that we have taken in preventive

Housekeeper

TEAM, Inc.

Jul 2019 - Jul 2019 (1 month)

Jessica Holmes cleaning Minneapolis, Mn.

• 952- 212-3478 Cleaned residential homes and some small businesses. Returned to vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.

• Requested maintenance orders to fix non-working equipment and address and address any room damage.

• Thoroughly cleaned small business establishment, including rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment.

• Led other workers and trained to boost customer satisfaction Recovery Specialist

MINNESOTA ADULT AND TEEN CHALLENGE

Jan 2018 - Jun 2018 (6 months)

Testified in court regarding client behavior, treatment goals and progress.

• Gathered information about useful resources and helped coordinate referrals.

• Provided group, family and individual counseling to support recovery goals.

• Participated in multidisciplinary meetings focused on providing comprehensive assistance.

• Developed and implemented individualized treatment plans. Shirley Augustine - page 1

• Trained new team members on scripts, company services and performance strategies and provided mentoring.

• Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.

Production Associate

Stamp Idea Group

Jan 2015 - Jan 2016 (1 year 1 month)

Documented production information via daily system logs and discussed non-conformance issues with management.

• Tracked production statuses, coordinated workflow and reported and coordinated schedules.

• Inspected final products to assess compliance with quality standards and established tolerances.

• Maintained maximum organization and productivity by properly sorting project components on work tables.

• Enthusiastically took on additional shifts during peak work periods to keep projects on schedule.

• Adhered to all quality control standards by thoroughly evaluating all printed components.

• Checked and wrapped items, placed in boxes and labeled cartons for shipping.

• Supported machine operators in set up and operation of production equipment resulting in efficient runs.

• Provided work orders to outside vendors and maintained project specification records.

• Ensured that all essential data was delivered to vendors.

• Conducted quality inspections of finished products and made minor repairs to meet project expectations.

• Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients.

Warehouse Lead

TDCJ

Jun 2002 - Jul 2014 (12 years 2 months)

Kept storage areas organized, clean and secure to fully protect company assets.

• Prevented load shifting or damage by using bracing and strapping techniques.

• Coordinated daily work strategies, following oral and written instructions to properly move and ship products.

• Used hand-held scanners and physical logs to accurately track item movements.

• Listened closely during team meetings to gain complete understanding of duties required for each shift,

completing priority tasks first.

• Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times.

• Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

• Informed purchasing team of missing or damaged items immediately when unloading and receiving.

• Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

• Fastened documentation, including receipts, packing slips and bill of lading, to shipments leaving facility.

• Drove vehicles to deliver products and picked-up rejected or defective materials for return.

• Arranged items at destination according to customer requests and instructions.

• Offered expertise in inventory management and current stock levels to internal teams and customers Shirley Augustine - page 2

to facilitate accuracy and product availability.

• Assembled orders and packed items for shipment in accurate and timely manner, conveying orders to shipping personnel.

• Shipped material and performed boxing, packing, labeling and preparation of any related documents.

• Kept warehouse clean and organized to maximize team efficiency and productivity.

• Accomplishments Trained 100's underwriting interns and trainees. Medical Specialist

TX

Jan 1990 - Jul 1992 (2 years 7 months)

Provided on-call care at all times of day and night, seven days per week for 365 days consecutively in large hospital setting.

• Discussed therapies and medications with patients and shared information on potential side effects.

• Performed various tests, including Triaging and setting up to properly diagnose conditions.

• Followed strict infection control procedures to limit exposure to illnesses, including flu and different type of diseases.

• Referred patients to outside specialists or hospital admission for more advanced care.

• Diagnosed and treated patients with chronic and acute health problems, including MI, arrhythmias, asthma, COPD, pneumonia.

• Explained medical conditions and illnesses in easy-to-understand terminology to inform and educate patients.

• Interviewed patients to assess histories, investigate concerns and complete physical examinations.

• Delivered high-quality and compassionate treatment to all patients. Education

Hennepin Technical College

Associate of Arts

Calvary Commision Bible Institute

High School Diploma

Livingston High School

Skills

communication skills • counseling • cpr certified • critical thinking • customer relations • customer satisfaction • customer service • delivery • dependable • documentation Shirley Augustine - page 3

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