Engineering Assistant Customer Service

Yamitel Velázquez González

**** ** ***** *** ******** Pines, FL 33028

787-***-**** *******.*********@*****.***

Objective

Obtain a position in an organization where I can employ my skills and apply my knowledge in order to make an immediate contribution to the organization and develop my career into another level of professionalism.

Professional Experience

Jan 2012 – Present AFLAC Puerto Rico Guaynabo, PR

Market Coordinator

Interact and coordinate with customers, sales team and other staff members in other departments in order to solve and avoid conflicts within accounts

Identify new sales opportunities within existing accounts

Research, maintain and report on marketing data to aid management in determining marketing direction

Provide client relationship management and innovative support to customers as required

Assist in creating materials used for proposals, correspondence and presentation materials and reports.

Support marketing day-to-day operations including media campaigns, promotions and projects.

Arrange and coordinate special events, projects and mailings as required

July 2006 – Oct 2008 Validation and Engineering Group, Inc. Guaynabo, PR

New Business Developer

Leads all aspects of development of strategies for profitable penetration into new or existing market segments.

Provide client relationship management support as required.

Develop project proposals.

Create and deliver high-value presentations.

Provide innovative support and technical assistance to customers

May 2003 - July 2006 Validation and Engineering Group, Inc. Guaynabo, PR

Validation Engineer

Design, Execution and Report of Installation Qualification (IQ), Operation Qualification (OQ), Performance Qualification (PQ) and Computer Qualification protocols.

Design of all documents related with the Computerized System Implementation Process (CSIP) such as: Change Control, Validation Plan, System Requirements, Traceability Matrix, System Design Specification, Factory/Site Acceptance Test and Computer Qualification Protocols for packaging computerized systems.

Protocols designs, execution and reports for facilities, utilities and security projects in Packaging and Manufacturing Areas.

Development of Operational and Security SOP’s or Work Instructions for packaging equipments and computerized equipments

Knowledge of 21CFR Part 11 regulations, GXP and c’GMP’s.

September 2002 - May 2003 Lilly del Caribe Carolina, PR

Procedure Writer-PR2

Responsible for the typing, handling and distribution of the revision and approval routings of local procedures (SOP’s).

Assured the compliance of cGMP’ local procedures with all Corporate Quality Policies.

Created a self-studies training for the traceability of procedures status, update and audit binders.

May 2001 -August 2002 McNeil Consumer Healthcare Las Piedras, PR

Planning Agent

Supported the Bulk Transfer planning function for LP McNeil brands.

Responsible for reporting the Cycle Time monthly data to support other projects for LP and FW management.

Supported the Spartan Project at LP (data base that will be used to establish the SKU’s inventory days of supply).

Assisted the Manufacturing Tactical Team to support LP operations.

2000 – 2001 Gate Engineering Corp. Bayamón, PR

Engineering Assistant

Quality Control Engineering.

Responsible for the supervision and monitoring of the subcontractors.

In charge for the cost analysis of chillers and fire alarms.

Education

Polytechnic University of Puerto Rico May 2003

Bachelor of Sciences in Industrial Engineering.

Skills

Excellent communication skills in both English and Spanish.

Team player and ability to work well under pressure.

Strong and Inherent leadership among employees and management.

Proficient with computer software Windows ® Applications and MS Office ® Tools.

Skillful exploring for new business opportunities as well as improvements on existing ones, in order to minimized cost and increase incomes and earnings.

Holder of a personality for natural and spontaneous application of the best techniques and concepts of customer service.

Strong Interpersonal Skills.

References

Available upon request.

Contact this candidate