Pamela Gebhardt

**** * ******* ********, ******, AZ, 85737 520-***-**** adv59f@r.postjobfree.com

Objective

Pursue home-based working opportunities in education or healthcare related positions, customer service, community and service positions where my skills, education and experience may be utilized.

Education

·MS, Nursing Administration/ Education 1989/University of Arizona; minor: physiology.

·Major: BS, Nursing/1974/Westminster College, SLC, UT

Skills & Abilities

STRENGTHS

·Motivated and ambitions, a perfectionist, a quick learner and prefer to be busy. Digital literacy.

·Self-starter, requiring no immediate supervision; yet am an adaptable, collaborative and considerate team member.

·Responsibility and confidentiality are key components of my ethics.

·Flexible and adaptable to responsibly and position needs. Accomplished time management practices.

·Exemplary verbal and written communication skills as well as an empathetic listener.

MANAGEMENT/LEADERSHIP

·Varied positions of director, manager, educator, lead supervisor and president of professional organizations.

·Responsible for compliance and quality monitoring/improvement initiatives. Project Management.

·Responsible for over 150 employees, budget, physician/staff/client communication and satisfaction.

COMMUNICATION

·I am a skilled communicator with professional demeanor. I taught communication skill techniques.

·I have excellent customer service with pro-active and creative and collaborative problem-solving skills.

·Skill in conflict management resolution.

EDUCATOR

·Staff – provided in service and continuing education for staff, focusing on skill development, career enhancement, certification preparation, and latest developments in the field of medicine.

·Patients/Families – Facilitated patient/family support groups and education.

·Adjunct faculty U of A College of Nursing

STAFF NURSE

·All levels of in-patient and out-patient care. Patient care coordinator facilitating all patient activities and appointments. Liaison between patient/family and physician/clinics.

Experience

CUSTOMER EXPERIENCE ASSOCIATE (2022- CURRENT) ALORICA

·Work from home providing prompt resolution of customer inquiries, transactions and requests regarding bank credit cards.

·Compassionate and professional approach with focus on excellent customer satisfaction and service.

·Secured home work environment, multitasking utilizing Microsoft teams, Empath banking format, and authentication applications. Use of Microsoft word, excel, powerpoint.

CAREGIVER/COMPANION (2014-2021)

·I retired as an RN to care for my aging mother, providing her with total care, as needed, coordinate physician visits, transporting, all nutritional, physiological, and emotional needs.

·Caregiver and companion (2020-2021) Vida Home health

REGISTERED NURSE UNIVERSITY MEDICAL CENTER (1980-2014)

·Experience in numerous clinical areas (ICU/CCU; med/surg; PACU; Chemotherapy; Radiation Oncology). Progressive leadership roles.

·Involved in QA/QI; project management; staff evaluations and management; coordination of patient care and interdepartmental liaison.

·Budget preparation and management

·Staff and patient education; support groups; national lecturer

Hobbies: needlecraft, sewing, piano, reading, nature hikes, family oriented activities, travel, poetry writing, brain games

References: Provided upon request