Call Center Customer Service

Maribel La Benita

*** ******** *** ******, ** ***11 Telephone: 404-***-**** Email:**********@*****.***

Compelling BILINGUAL asset looking to add value to your business through skilled communications.

Proficient in Spanish, exceptional computer skills, strong interpersonal / time management skills.

Accomplished Customer Service professional with nearly 20 years’ experience in resolving escalations, high call volumes and surpassing customer expectations.

Proficient in establishing rapport and improving the overall customer experience.

Proven track record of effective communication; organizational skills; and training, developing and managing personnel.

Completed numerous leadership, customer service and performance assessments through continuing education and seminars.

Excellent interpreter and translator.

Employee of the Month recognition.

Areas of Expertise

Customer Service Management General Office Management Encompass-Blend

Revenue Assurance Sales Force Call Center Management

Professional Experience

2020 - 2022 Nations Lending

Lender Mortgage Assistant

2018- 2019 Phil Hughes Honda - Subaru

BDC - online Automotive Sales

2017 – 2018 US Auto Finance

Customer Service II Specialist

2014 – 2017 John Foy & Associates

Intake Specialist

2009 – 2017 Avalon Catering Company

Customer Relations

2001 – 2008 Allied Home Mortgage

Mortgage Loan Officer

1994 – 2001 PCGA, Inc.

Call Center Supervisor

Education

New York Food and Hotel Management School, New York, NY

A.A.S. Degree in Hotel Administration 1985

Contact this candidate