Service Representative Package Handler
Resume:
Shannon Gouge
Bluefield, WV *****
*******.*****@******.***
I am seeking a WFH position with a company that will require me to utilize my skills and abilities and provide me the opportunity to enhance them.
Authorized to work in the US for any employer
Work Experience
Pledge/Sales Associate
FLS Connect - Bluefield, WV
March 2021 to August 2021
Called members of the republican party to ask for pledges/donations for the RNC and other supporters of the Republican Party.
CSR - Customer Service Representative Work from home Amazon.com - Welch, WV
October 2016 to May 2017
Amazon
Work From Home Customer Service Representative - Assisted customers over the phone with any issues with the website, their account, or orders. Also
worked in logistics assisting drivers on any issues they might have had on getting the package delivered to the customer and ensuring packages are delivered successfully.
McDonalds Welch, WV
Grill Opener/Cook - Open grill, cook all breakfast foods, prepare sandwiches, stock coolers, bread products and burger toppings, also stock the walk-in cooler. Prepare gravy and mix the onions. Working part-time while attending vocational school. Mechel Bluestone Coal Keystone, WV
Scalehouse Operator - Weighed trucks entering and exiting the plant and entered weights into the operating system, keeping track of all coal dumped at the mines and hauled from the mines. Mulberry Personnel Statesville, NC Administrative Assistant/Dispatcher- Performed all administrative duties,
payable and receivable, completed purchase orders, provided customer service and support, dispatched tractor-trailers cross country and created their weekly schedules.
State of WV Department of Highways Welch, WV
Administrative Assistant- Performed administrative office/clerical support to a division of the Department of Highways and performed field support as needed. Perfection Energy and Properties Columbus, OH
Business Manager and Leasing Agent - Showed potential tenants available rental properties and drafted various documents including leases, credit applications and processing. Processed loan paperwork and all related processing activities. Extensive customer service and follow up to ensure client satisfaction. Performed accounts payable/accounts receivable. Answered multi-line phone. Performed all payroll duties. Performed additional office duties utilizing word, quick books, excel and additional proprietary software.
US Airways Columbus, OH
Customer Service Agent - Ticket Sales and changes, passenger check-in, checked baggage, operated jet way, boarded passengers and prepared paperwork for takeoff. United Parcel Service Columbus, OH
Package Handler - Sorted packages in conventional sort, bagged packages in small sort, loaded and unloaded tractor trailers.
Education
Psychology
West Virginia University - Welch, WV
1997
Psychology
Concord College - Athens, VA
Electrical Technology
Technical Center - Welch, WV
High school diploma or GED
Skills
• Microsoft office, excel, word (10+ years)
• Quickbooks (5 years)
• Accounts Payable
• Office Management
• Property Management
• Operating Systems
• Microsoft Outlook
• Computer literacy
• Typing
• Accounts Receivable
• Time management
• Customer service
• Clerical Experience
• Property Leasing
• Payroll
• Logistics
• Microsoft Windows
• English
• Office experience
• Medical terminology (8 years)
• Live chat
• Bookkeeping
• Administrative experience
• Google Docs
• Microsoft Excel
• Data entry
• Phone etiquette
• Health information management (2 years)
• Medical terminology (2 years)
• Administrative experience (10+ years)
Certifications and Licenses
Electrical
Present
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