Front Office Assistant

Melissa Lamberts

*****.**********@*****.*** 478-***-**** Warner Robins, GA 31088

Summary Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Skills Scheduling and Calendar

Management

Administrative Skills

Excel Spreadsheets

Maintenance & Repair

Reliable & Trustworthy

Good Work Ethic

Active Listening

Customer Service

Planning & Organizing

Computer Skills

Problem Resolution

Organization

Experience Front Office Assistant - Eyesight Associates (Warner Robi, GA ) August 2021 - Current

Maintained front desk to provide positive first impression. Answered office phone and emails to schedule appointments, answer questions and document information.

Maintained front office cleanliness and organized supplies to increase productivity.

Collected copays and account balance payments and updated account records.

Handled incoming calls and directed callers to appropriate department or employee.

Assisted organizational efforts by scanning patient information, entering data and answering phones.

Provided administrative support to coworkers, taking on additional tasks during high-volume periods.

Administrative Assistant - Servpro of Houston County (Kathleen, GA ) March 2021 - August 2023

Answered phone calls and emails to provide information, resulting in effective business correspondence.

Responded effectively to sensitive inquiries or complaints. Maintained accurate department and customer records. Composed correspondence, reports and meeting notes. Directed customer communication to appropriate department personnel.

Write estimates and photo reports to be sent to insurance companies for any approvals needed while providing services to our mutual customers

Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Sorted and distributed incoming faxes, letters and emails for office distribution.

Assistant Property Manager/Administrative Assistant - Monster Self Storage (Warner Robins, GA )

October 2019 - March 2021

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Sent monthly statements to tenants via email.

Collected monthly assessments, rental fees, deposits and payments. Notified customers of delinquent accounts with attempt to collect outstanding amounts.

Followed corporate company policy for past due tenants, whether it be locking entry code, placing a physical lock on units, or placing a past due fee on account.

Developed strong, professional relationships with residents by delivering exemplary service and engagement.

Explained policies and procedures to tenants and enforced rules. Handled resident complaints and expedited maintenance requests. Conducted tours of vacant units with prospective tenants. Checked common areas regularly to keep neat, clean and free of debris.

Oversaw daily operations, maintenance and administration of property.

Maintained thorough, accurate and compliant records for internal and regulatory audits.

Coordinated general maintenance and repairs to keep facilities operational and attractive.

Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Made sure to follow all policy rules when starting the auction process with tenants. If tenant's unit is eligible for auction, it was placed on storageauctions.com.

Front of House Team Member - Chick-fil-A (Kathleen, GA ) August 2018 - October 2019

Greeted and talked pleasantly with customers to promote positive image for business.

Explained menu items, took orders and delivered food courses according to instruction.

Delivered guest orders to correct tables or take-out counter. Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.

Welcomed and thanked guests to demonstrate appreciation for patronage.

Refilled condiments, napkins and server workstations. Filled and served various beverages for customers. Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

When the store first started delivery in September 2019, I volunteered to be a delivery driver while HR was able to staff delivery positions. Education and Training GED

May 2006

Jenison High School, Jenison, MI

References References: Provided upon request.

Volunteer Experience Centerpoint Church. September 2022 - Present I volunteer on our Dream Team for our Nursery & Greeters Team.

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