Service Representative Customer Support
Resume:
Marie Cerbasi
Peyton, Colorado *****
************@***.***
PROFESSIONAL WORK HISTORY:
Customer Service & Administrative Professional with extensive professional experience, I will deliver excellent customer service, administrative support, by resolving any guest-specific problem or problems. An effective Supervisor has advanced skills to direct, train, and motivate staff to their fullest potential. Recognized strengths in:
Customer Support
Problem-solving and troubleshooting,
Managing customer complaints and departmental issues.
Robert Half, /Collector 08/2022-09/2022
Way-FM, Colorado Springs
Process a volume of outbound calls.
Collecting for payments that did not get processed.
Process payments for customers.
Aerotek, Aston Caster/ Customer Service 09/202*-**-****
Anthem Blue Cross and Blue Shield
Helping customers understand their statement.
Process payments for customers.
Process a volume of inbound calls.
Finding customers, the correct in-network provider
to get the most for their insurance.
Firstsource Advantage: Collections Representative 10/2018-1/2021
Capital One Auto Finance, Colorado Springs, CO
Processed a high volume of inbound and outbound of collection calls.
Process payments and repair payment plan for delinquent accounts.
Helping customer understander their statements.
Able to utilize reports and tools to get necessary information for accounts.
Customer Service Representative / Aerotek 10/2017-9/2018
Christian Care Ministry, Colorado Springs, CO
Processed a high volume of customer service phone calls that included helping customers with their bill or their statement and services.
Strong oral and written communication skills.
Administrative Inventory / Customer Support 08/15-04/2017
Spa Palace, Colorado Springs, CO
Receiving orders from the sales reps, contacted customers to set up
appointments to have their new hot tubs delivered.
Moving inventory from five locations for deliveries.
Doing inventory when the shipments come in, assigning, and vouching the spas.
Helping at the front desk for customers with information for purchases or answering the phone.
Administrative Support /Receptionist 3/2012-5/2015
All RV Service Center, Colorado Springs, CO
Answering the phones, checking office e-mails, and responding appropriately.
Maintained primary schedules for all appointments for RV repairs.
Greet customers upon arrival for repair appointments, Communicating to staff details of repair issues.
Maintain office filing and mail correspondence daily.
Ordered parts for RV repairs and office supplies.
Mailing list creation and management. Customer communication and marketing
Maintaining and recording accounting.
Cost analysis of business spending.
Prepare monthly Profit and Loss reports.
Processing customer payments upon completion of RV repairs.
EDUCATION:
Northern Valley Regional High School Old Tappan, NJ 1982
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