Data Entry Customer Support
Resume:
Akeema Hardware
Fort Lauderdale, FL ***********@*****.*** 954-***-****
Objective Ambitious, results-oriented and dedicated individual looking for an opportunity to contribute to a progressive organization full-time. Brings organizational, data entry, customer service skills with the highest sense of professionalism to the workplace. Skills & Abilities
Flexible and Adaptable Interpersonal
Active Listener Attention to details
Self-Motivated and Dependable
Integrity
Goal oriented: results achiever
Excellent Communication Skills Sales
Analytical and Conflict Resolve People oriented: Customer service skills
High Level of Empathy Knowledgeable
Prioritize Integrity
Proficiency in the following: Outlook, Microsoft Word, Excel, PowerPoint, Citrix and Salesforce.
Operating Systems:
Cisco,, Win 7 Win 8, Win 10, Win Professional, Server 2003, 2008, 2012 Network Systems Management, Efficient in Email Automation, Getresponse, Mailchimp and System.IO
Intermediate in Social Media Networking, Digital marketing and highly adaptable.
Experience
Customer Support Manager Payless Auto Repair: Boca Raton, FL [Remote] 04/2021 – 12/2022
• Performed duties as Head Of Customer Service.
• Developed and implemented methods to assist, assess, analyze, record and increase customer success and experience.
• Oversee the planning and execution of the company’s goal for sales and customer satisfaction
• Distribute high level customer mindset, outstanding communication skills and high level of empathy and patience with over 15 years of experience.
• Respond to clients queries in a timely, efficient and accurate via email, phone and chat support.
• Verification for company as well, received inbound/outbound for verifying information stated and provide evidence that employees meet all performance requirements.
• Performed quality assurance for thousand of transactions call and all interactions between employee and client for the purpose of establishing and maintaining excellent services.
Customer Support Specialist THE ANSWERING SERVICE CARE: Margate, FL 01/13/2020 - 01/20/2021
• Answer consistent and high call volume scripted call for over 1000+ companies
• Operator support for small and large corporations as well as doctor's offices and lawyers
• Create excellent caller experience and take accurate messages for clients as well as delivering them in a timely manner always.
• Managed and distribute information for and from the CEO, COO and all corporate employees.
• Extensive customer service experience, customer care specialist, hospitality and answering service operator
Administrative Assistant and Data Entry PCL Landscape Lighting Davie, FL 954-445
-1173
01/10/2017 - 12/01/2020
• Manage and distribute information for CEO within the office
• Reception duties for the office such as but not limited to; making and receiving phone calls, organize tasks dates. Setting and confirming appointments, emailing and various clerical tasks.
• Assist in travel arrangements and preparations as well as light assembly overseeing inventory and work orders.
• Writing and recording paper checks, creating and modifying excel spreadsheets and inputting into QuickBooks.
• Some troubleshooting for any technical issues on Windows 10 software, printing, copying and scanning, editing and typing proposal templates and direct communication with CEO.
• Daily tasks include using Microsoft Word, Excel, Adobe, Outlook, Data Entry and filing reports.
Technical Support Software Analyst and Customer Specialist SAGE Software: Lawrenceville, GA
03/25/2016 - 12/04/2016
• Answer incoming inquiries via telephone and/or in written internet-based sessions.
• Independently handle all types of concerns or issues. Identifying the root cause of the client’s software or system issues and use system analysis and testing techniques to solve highly complex application, system or hardware issues.
• Research and respond to in-progress and back-line cases when not scheduled for inbound shifts.
• Place outbound calls or emails to clients to follow up on and resolve escalated or in-progress cases.
• May also respond to inquiries or complaints from customers by researching unique situations and developing new or unique approaches or workarounds to resolve client issues.
• Submit knowledge articles for publishing in the knowledge base according to established procedures and policies.
• Produce clear and detailed written documentation for client and related software or operating system and/or work flow issues according to established guidelines.
• Actively working to stay with current IT in assigned applications as well as technical support procedures and processes.
• Promote and support Sage’s company statement of philosophy and principles on a daily basis.
Escalation and Retention Specialist Dish network: Margate, FL 11/2012-09/2013
• Contacted regular and prospective customers to demonstrate products, explain product features, and solicit orders.
• Recommended products to customers, based on customers' needs and interests.
• Answered customers' questions about products, prices, availability, product uses, and credit terms.
• Estimated or quoted prices, credit or contract terms, warranties, and delivery dates.
Warranty Technical Support At&T: North Lauderdale, FL 03/2011-10/2012
• Conferred with customers by telephone or email support to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Checked to ensure that appropriate changes were made to resolve customers' PC and blackberry technical issues with current plan.
• Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Referred unresolved customer grievances to designated departments for further investigation.
Education Alexander High School, Douglasville, GA
High School Diploma
References Casey Schillings, CEO of Payless Auto Repair 443-***-****
Desiree Ortiz, Professional Insurance Agent
Shoshana Alvaranga Call Center Manager for Teleperformance 954-***-****
Johnny Pollack, Firefighter Paramedic
Gwinnett County Fire and Emergency Services
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