Customer Service Care Technician

David Diaz

*** *** ****, **************@gmail

Newman, CA 95360 928-***-****

Key Qualifications

Over 20 years customer service and technical experience servicing a multistate region

Self-disciplined, with the ability to think critically and solve problems

Received awards of recognition for exceptional customer and technical service

Maintained thorough, professional communication with internal and external customers

Self-motivated and mechanically inclined

Demonstrated exceptional ability to work independently and as a team member Experience Highlights

Customer Care Technician MI Windows & Doors/Milgard, Prescott Valley, AZ 2001 – 2022

Provided support for all dealers and homeowners regarding warranty issues on products via telephone and email

Performed warranty and non-warranty repairs at customer’s homes and commercial buildings throughout Arizona, California, Oregon, Washington, and Nevada

Diagnosed customer’s issues and determined if a situation was a warranty item or not, and appropriately explain the circumstances to supervisor

Performed repairs by adjusting components, replacing parts and pieces, performing water tests, taking measurements, and documenting all work performed

Responsible for requisitioning parts from internal suppliers necessary to perform fieldwork

Worked extensively with Outside Sales and Production personnel

Adhered to all facets of safety policies and procedures Production Line Lead MI Windows & Doors, Prescott Valley, AZ 1996 – 2001

Supervised production line to ensure that process and product standards were upheld or surpassed

Ensured line crew adhered to all safety policies and procedures including utilizing proper PPE

Helped maintain the desired rate of production in the plant

Quality Assurance Inspector MI Windows & Doors, Prescott Valley, AZ 1994 – 1996

Performed in-process and final inspection of insulated glass units, windows, and doors in accordance with established inspection checklists

Assisted production in identifying the root cause of defect trends and recommended corrective action as appropriate

Collected, prepared and analyzed data for corrective action and process improvement

Reported problems and issues to supervisor and production management

Reviewed reject and defect trends with production supervisors

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