Service Representative Customer
Resume:
Lisa A. Williams
Albemarle, North Carolina, 28001
***************@*****.***
Summary
With over 15 years of diverse corporate and professional experience Human Resources and Benefit Management I desire a management position with a growing company. My skills are in Health and Welfare and Workforce Administration and Annual Enrollment.
Experience
Show Pros, June 2015 – Present – Supervisor, Entertainment Services
As a supervisor my duty required me to be alert constantly, to provide excellent customer service at different events throughout the state of North Carolina while managing a team of 15 to 20 Individuals.
Chime Solutions INC. - September 2019- July 2021 – Customer Service, Corporate Client Services
As a client service Representative my position required me to work with a team of individual, for a common goal. My duties included resolving issues, direct management of inbound calls for corporate accounts such as American Express Colleague Service Center. Including employee relations, navigator for training classes and employee retention.
H1Assoiates LLC, August 2013 – July 2017 - Home Health Care, Home Aid Support
As a home aid support I would development a plan to care for elderly individuals. Frequently taking them to their doctor appointments and grocery shopping. But, not limited to performing all duties such as cooking, cleaning, bathing, and assisted prescriptions supervision.
American Red Cross, April 2011 – August 2013 – Telemarketer, Customer Services
As a telemarketing representative I delivered a scripted sales talk, reading from pre-printed texts that described the services we then offered, to persuade potential customers to make a blood donation. Regularly I would contact businesses or private individuals by telephone to solicit donations for charitable causes.
Convergys, July 2008 – April 2011 – Customer Service, Customer Service Representative
My duties included resolving customer’s service complaints, corrected and controlled billing disputes by performing activities such as bill credits, refunding money and or adjusting bills. I provided information about goods and or services, submitted orders, terminated accounts, and completed proper documentation concerning complaints. Later my duties added troubleshooting Comcast equipment, etc.
Family Dollar INC, September 2006 - February 2008 – Management, Assistant Manager
As an assistant manager I planned and prepared work schedules for employees and assigned employees in specific duties. Examined merchandise to ensure correct pricing and display. Combined with coordinating sales promotional activities, setup of merchandise displays and advertising. Additionally, I uploaded shipments data of merchandise.
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