GLORIMAR CHONA

ADMINISTRATIVE ASSISTANT

CONTACT

332-***-****

adv556@r.postjobfree.com

PROFILE

Seeking to obtain a clerical or retail position in which my previous experience can lead to advancement within the company.

SKILLS

EXCELENT

COMMUNICATION SKILLS

BILLIGUAL

(ENGLISH&SPANISH)

GREAT CUSTOMER SERVICE

ABILITY TO MEET

DEADLINES AND WORK

CALMLY AND EFFICIENTLY

IN A FAST-PACED

ENVIRONMENT.

EXPERIENCE

Kings Tele Service – 311 Call Center Representative 5/2018-8/2018 (Temporary)

Performed a variety of customer service duties in support of the 24/7 operations of the 311 Center, including responding to calls with request for information and services, Dispatching calls, performed research and provided thorough and accurate information regarding city services, procedures, and resources, maintained logs of all transactions using multiple, independent software systems. Targe – Guest Advocate/Cashier

2017 (Seasonal)

Greet and service guest

Work in all departments to make sure sales floor is full, zoned, and stocked Execute adjacency charges, transactions, revisions Conducted weekly price changes

Provided service and shopping experience that met the needs of guests Vel Belushin Law Offices – Legal Receptionist

2016 (Temporary)

Greeted clients and visitors, answered inquiries

Answered and routed incoming calls on a multi-line telephone system Scheduled and routed clients

Scheduled conference rooms

Maintained waiting area, lobby, and other public areas Scanning, photocopying, faxing, and filling documents Verified employee identification and issued visitor passes EDUCATION

Luis Hernaiz Veronne

1995-1998

High School Diploma

Business Clerical Certificate

2000-2001

Worcester Recovery Center / HR Assistant

2012

Performed general administrative duties for the Human Resources department Employee data entry in HR systems

Prepared new hire document packets

Created and maintained employee files

Managed employee status changes

Worked closely with and assisted payroll specialist Assisted recruiting coordinator with reference checks as needed Managed HR email inbox, provided general HR information, or direction to employees Worcester Medical Center / Medical Records Clerk

2007

Provided the up most customer service, in a caring manner, while handling busy multi- phone line

Served as a Spanish/English translator for the company, when deemed necessary Scheduled appointments for our customers

Filed, as well as retrieved patient files from records Maintained patient records organized. Collected patient co-pays Assist attendance office with tardiness and dismissals Adhered to HIPAA standards, maintaining all patient informational confidential