Mail Clerk Center Representative
Resume:
GLORIMAR CHONA
ADMINISTRATIVE ASSISTANT
CONTACT
**********@*****.***
PROFILE
Seeking to obtain a clerical or retail position in which my previous experience can lead to advancement within the company.
SKILLS
EXCELENT
COMMUNICATION SKILLS
BILLIGUAL
(ENGLISH&SPANISH)
GREAT CUSTOMER SERVICE
ABILITY TO MEET
DEADLINES AND WORK
CALMLY AND EFFICIENTLY
IN A FAST-PACED
ENVIRONMENT.
EXPERIENCE
Kings Tele Service – 311 Call Center Representative 5/2018-8/2018 (Temporary)
Performed a variety of customer service duties in support of the 24/7 operations of the 311 Center, including responding to calls with request for information and services, Dispatching calls, performed research and provided thorough and accurate information regarding city services, procedures, and resources, maintained logs of all transactions using multiple, independent software systems. Targe – Guest Advocate/Cashier
2017 (Seasonal)
Greet and service guest
Work in all departments to make sure sales floor is full, zoned, and stocked Execute adjacency charges, transactions, revisions Conducted weekly price changes
Provided service and shopping experience that met the needs of guests Vel Belushin Law Offices – Legal Receptionist
2016 (Temporary)
Greeted clients and visitors, answered inquiries
Answered and routed incoming calls on a multi-line telephone system Scheduled and routed clients
Scheduled conference rooms
Maintained waiting area, lobby, and other public areas Scanning, photocopying, faxing, and filling documents Verified employee identification and issued visitor passes EDUCATION
Luis Hernaiz Veronne
1995-1998
High School Diploma
Business Clerical Certificate
2000-2001
Worcester Recovery Center / HR Assistant
2012
Performed general administrative duties for the Human Resources department Employee data entry in HR systems
Prepared new hire document packets
Created and maintained employee files
Managed employee status changes
Worked closely with and assisted payroll specialist Assisted recruiting coordinator with reference checks as needed Managed HR email inbox, provided general HR information, or direction to employees Worcester Medical Center / Medical Records Clerk
2007
Provided the up most customer service, in a caring manner, while handling busy multi- phone line
Served as a Spanish/English translator for the company, when deemed necessary Scheduled appointments for our customers
Filed, as well as retrieved patient files from records Maintained patient records organized. Collected patient co-pays Assist attendance office with tardiness and dismissals Adhered to HIPAA standards, maintaining all patient informational confidential
Contact this candidate