Elena Schierholz

Highly Skilled and Meticulous Call Center Representative with a superb record of Customer Satisfaction. Adept and able to address multiple customer and company tasks with the highest degree of professionalism and accuracy.

Horn Lake, MS 38671

adv54s@r.postjobfree.com

+1-901-***-****

Authorized to work in the US for any employer

Work Experience

Call Center Representative

Sykes Enterprises, Incorporated - Remote

August 2021 to Present

• Work efficiently in a high volume call center while maintaining a professional, polite manner.

• Assist callers with coverage related questions; accurately interpret policy provisions for group and individual business.

• Analyze customer s inquiries and determine steps for resolution, interpret benefit information, and claims processing accuracy. Keep resource information up to date and organized.

• Document calls in a clear and consistent manner in computer system.

• Conduct appropriate research and follow-up for prompt resolution of disputed claims.

• Relay information to appropriate departments and personnel using established communication channels and procedures.

Call Center Agent - WFH

Randstad

June 2020 to June 2021

• Work efficiently in a high volume call center while maintaining a professional, polite manner.

• Assist callers with coverage related questions; accurately interpret policy provisions for group and individual business.

• Analyze customer s inquiries and determine steps for resolution, interpret benefit information, and claims processing accuracy. Keep resource information up to date and organized.

• Document calls in a clear and consistent manner in computer system.

• Conduct appropriate research and follow-up for prompt resolution of disputed claims.

• Relay information to appropriate departments and personnel using established communication channels and procedures.

Call Center Agent - WFH

Sykes Enterprises, Incorporated - Horn Lake, MS

May 2020 to July 2020

• Work efficiently in a high volume call center while maintaining a professional, polite manner.

• Assist callers with coverage related questions; accurately interpret policy provisions for group and individual business.

• Analyze customer s inquiries and determine steps for resolution, interpret benefit information, and claims processing accuracy. Keep resource information up to date and organized.

• Document calls in a clear and consistent manner in computer system.

• Conduct appropriate research and follow-up for prompt resolution of disputed claims.

• Relay information to appropriate departments and personnel using established communication channels and procedures.

• As needed, make outbound calls to members dependent upon current outreach campaign. Call Center Agent - WFH Dispatcher

ARISE - Horn Lake, MS

February 2020 to June 2020

• Work efficiently in a high volume call center while maintaining a professional, polite manner.

• Assist callers with coverage related questions; accurately interpret policy provisions for group and individual business.

• Analyze customer s inquiries and determine steps for resolution, interpret benefit information, and claims processing accuracy. Keep resource information up to date and organized.

• Document calls in a clear and consistent manner in computer system.

• Conduct appropriate research and follow-up for prompt resolution of disputed claims.

• Relay information to appropriate departments and personnel using established communication channels and procedures.

• As needed, make outbound calls to members dependent upon current outreach campaign. Licensed Medicare Insurance Agent - Call Center

Connexion Point - Memphis, TN

July 2018 to March 2020

• Work efficiently in a high volume call center while maintaining a professional, polite manner.

• Assist callers with coverage related questions; accurately interpret policy provisions for group and individual business.

• Analyze customer s inquiries and determine steps for resolution, interpret benefit information, and claims processing accuracy. Keep resource information up to date and organized.

• Document calls in a clear and consistent manner in computer system.

• Conduct appropriate research and follow-up for prompt resolution of disputed claims.

• Relay information to appropriate departments and personnel using established communication channels and procedures.

• As needed, make outbound calls to members dependent upon current outreach campaign. Call Center Representative - WFH

Sykes Enterprises, Incorporated - Memphis, TN

February 2018 to August 2018

• Work efficiently in a high volume call center while maintaining a professional, polite manner.

• Assist callers with coverage related questions; accurately interpret policy provisions for group and individual business.

• Analyze customer s inquiries and determine steps for resolution, interpret benefit information, and claims processing accuracy. Keep resource information up to date and organized.

• Document calls in a clear and consistent manner in computer system.

• Conduct appropriate research and follow-up for prompt resolution of disputed claims.

• Relay information to appropriate departments and personnel using established communication channels and procedures.

Licensed Medicare Insurance Agent - Call Center

Connexion Point - Memphis, TN

August 2017 to December 2017

• Work efficiently in a high volume call center while maintaining a professional, polite manner.

• Assist callers with coverage related questions; accurately interpret policy provisions for group and individual business.

• Analyze customer s inquiries and determine steps for resolution, interpret benefit information, and claims processing accuracy. Keep resource information up to date and organized.

• Document calls in a clear and consistent manner in computer system.

• Conduct appropriate research and follow-up for prompt resolution of disputed claims.

• Relay information to appropriate departments and personnel using established communication channels and procedures.

Call Center Representative

kgb - Cordova, TN

January 2017 to July 2017

• Work efficiently in a high volume call center while maintaining a professional, polite manner.

• Assist callers with coverage related questions; accurately interpret policy provisions for group and individual business.

• Analyze customer s inquiries and determine steps for resolution, interpret benefit information, and claims processing accuracy. Keep resource information up to date and organized.

• Document calls in a clear and consistent manner in computer system.

• Conduct appropriate research and follow-up for prompt resolution of disputed claims.

• Relay information to appropriate departments and personnel using established communication channels and procedures.

Machine Operator

Williams-Sonoma, Inc. - Olive Branch, MS

October 2016 to December 2016

set-up, operate, and maintain machinery, usually in a manufacturing setting. They are responsible for ensuring the machine produces high quality products, runs smoothly and at capacity, and is properly maintained. Education and training requirements depend on the type of machinery. Picker/Packer

Nike - Memphis, TN

July 2016 to October 2016

Pick Packers assist with filling orders in a warehouse setting. They help manage the warehouse and inventory and package goods as part of the supply chain staff. The Pick Packer is part of the warehouse staff and works in conjunction with other supply chain management professionals. Customer Service Representative

Circle K - Memphis, TN

January 2016 to August 2016

maintain the station, which include attending to and assisting customers, accepting payments, stocking the shelves and maintaining station organization, preparing any hot food and maintaining the balance of the cash drawer.

Pharmacy Technician

Walmart - Bartlett, TN

November 2011 to January 2016

• Screen prescription orders for accuracy and completeness;

• Prepare prescriptions - retrieve, count, pour, weigh, measure, and sometimes mix the medication;

• Perform calculations;

• Prepare medicines used to treat cancer;

• Perform medication reconciliation

• Assist in the management of investigational drug studies and;

• Use technology to help maintain accurate patient records, prepare and package medications, and place orders.

Customer Service Representative

Chevron - Olive Branch, MS

August 2010 to October 2011

maintain the station, which include attending to and assisting customers, accepting payments, stocking the shelves and maintaining station organization, preparing any hot food and maintaining the balance of the cash drawer.

Education

Bachelor's degree in Criminal Justice

Strayer University-Global Region - Memphis, TN

July 2014 to Present

High school diploma

Skills

• Customer Service

• Phone Etiquette

• Computer Skills

• Data Entry

• Microsoft Word

• Typing

• Microsoft Office (4 years)

• Time Management

• Call Center

• Customer Service

• Health Insurance Portability & Accountability Act

• Health Insurance

• Sales

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