Program Specialist Customer Service

Michael T. Barnes

PROFESSIONAL SUMMARY

A highly accomplished Air Force Veteran offering a wide-range of valuable skills and experience. Excellent managerial, administrative, organizational and written and verbal communication skills. Additional experience includes program development, marketing and outreach, and corporate safety and regulatory compliance. Extraordinary interpersonal skills and highly adept at interviewing, job coaching, teaching, employment counseling, hiring, mentoring and employee assessment. Proven ability to generate and maintain detailed records and reports, safeguard resources, and comply with administrative policies and procedures. Seeking a challenging position with a company that offers the opportunity to utilize a diverse range of knowledge and abilities in order to contribute an immediate and positive impact to a progressive organization.

Offers comprehensive experience in the following areas:

Leadership & Management

Education & Training

Community Outreach

Problem Solving

Interpersonal Skills

Customer Service

Organization & Planning

Communication

DOT, OSHA & FMCSR Compliance

Safety & Quality Control

Files & Recordkeeping

Case Management

Multi-Tasking

Counseling & Coaching

Program Development

Public Speaking

EMPLOYMENT HISTORY

Disabled Veterans’ Outreach Program Specialist

Virginia Employment Commission Winchester & Charlottesville, VA 2010-2023

Routinely assists Veterans and other Eligible Persons who seek VEC services to overcome barriers to employment.

Triage and intensive case management services focused on specifically targeted groups of veterans.

Direct outreach to veterans, area employers, and the local community.

Support is also provided to the US Department of Veterans Affairs (DVA) via out-station work at the VA Medical Center in Martinsburg WV, the Homeless Veterans domicile, and other facilities and agencies serving veterans.

Continually utilize automated systems to match veteran applicants with employers' job orders and make appropriate job referrals.

Perform job development and coaching services and explain rights and benefits to veterans.

Public Transportation Manager

LogistiCare Solutions LLC Richmond, VA 2007 - 2009

Managed Alternative and Public Transportation providers for Medicaid recipients state-wide.

Complied with state directives as directed by the Department of Medical Assistance Services (DMAS).

Directly supervised specialized administrative personnel in daily transportation operations.

Responsible for the safe and efficient transportation of clients and passengers.

Interfaced with agency administrators and staff members to promote and improve all transit services.

Developed marketing and outreach programs for the company and made presentations to groups regarding transit opportunities.

Key Accomplishments:

Improved Public Transit Ridership from 10.8% to 14.9%

Realized a savings of approximately $160,000 in transportation expenses in one year

Transit Manager

Virginia Regional Transit Warrenton, VA 2005 - 2007

Managed all aspects of an expanding regional public transit service to include scheduling and dispatching company resources as well as hiring and training all drivers and employees.

Directly supervised 20 bus drivers and administrative personnel and coordinated daily operations for a fleet of eleven public transit buses.

Responsible for the safe and efficient transportation of passengers.

Met with town and county officials to coordinate, monitor and improve all transit services.

Made presentations to Rotary Clubs, Business Associations, Advisory Committees and Town Councils regarding the transit services in their various communities.

Key Accomplishments:

Implemented new demand-response service increasing transit ridership by 300%

Designed new bus routes increasing safety and expanding transit coverage resulting in renewed transit contracts and better service to the community

Safety and Training Manager

JAUNT Inc. Charlottesville, VA 2002 - 2005

Responsible for complying with Americans with Disabilities Act (ADA) and Occupational Safety and Health Administration (OSHA) requirements.

Implemented various training and safety programs to enhance overall operational effectiveness.

Worked closely with Human Resources and Insurance carriers to improve risk management and to reduce losses due to accidents in the workplace.

Conducted initial and recurring training for all personnel.

Served as a key supervisor for approximately 80 drivers,

Key Accomplishments:

Resolved a critical issue with Drug and Alcohol Reporting Procedures thereby insuring continuance of full Federal funding for the organization

Responsible for planning and coordinating annual company-wide safety meetings ensuring 100% of employees maintained required safety and training currency

Safety and Training Officer

Custom Express Cargo, Inc. Charlottesville, VA 1999-2000

Responsible for OSHA, DOT & FMCSR regulatory compliance for company drivers.

Developed employee handbook and various training and safety programs and manuals.

Managed the Company Safety Program and Fleet Maintenance Program and was responsible for all licensing, registration, operating authorizations, driver logs and files, and fuel tax reporting.

Maintained Accident Register and served as liaison to Insurance carrier.

Conducted Forklift Certification training and HAZMAT training for designated employees.

EDUCATION

Mary Baldwin College Staunton, VA - MAT Education

Master of Arts in Teaching

Chapman College Orange, CA- MA Education

Master of Arts in Educational Systems Management

East Carolina University Greenville, NC- BS Art-

Bachelor of Science in Commercial Art (Minor in Education)

COMPUTER SKILLS: MS Office, MS Works, PowerPoint, Excel, Adobe Acrobat, Outlook, Email and Internet

Charlottesville, VA 22901

Phone: 434-***-****

************@*****.***

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