Desktop Support Technician
Resume:
MAXIMILIANO "MAX" CORTES
CONTACT
********@*****.***
PROFESSIONAL SUMMARY
*** Efficient and
knowledgeable computer
support team member
accustomed to independently
evaluating and solving range of
technical issues.
*** Trained in software,
hardware and networking
problems. Quickly
troubleshoots concerns and
diagnose root causes.
*** Organized Desktop Support
Technician bringing strengths in
handling work independently
and solving routine problems
without oversight.
*** Offers SME expertise in AVA
systems patient monitoring
and LSA video interpretation
carts and ability to quickly learn
new processes.
*** Dependable Desktop
Technician / Analyst equipped
for fast-paced work and
changing daily needs. Serves
customers effectively with
attention to detail and customer
centered approach.
EXPERIENCE
DESKTOP SUPPORT TECHNICIAN Jan 2014 Current
Insight Global, 1224 Hammond Drive Suite 1500, GA Received, prioritized, and managed incoming support requests for desktop problems utilizing the SNOW application.
Completed on-site analysis, diagnosis, and resolution for desktop problems for end-users and recommended corrective solutions to correct concerns.
Installed, configured, and repaired users' hardware, devices, and networking systems.
Supported Win 7 and Win 10 users by quickly investigating and resolving hardware and software issues.
Provided local and remote support to Win 7 and Win 10 users utilizing the RDP and Bomgar applications.
Provided support within the specific knowledge area of the AVA patient monitor system and LSA video interpreter system. Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Imaged laptops, towers and AIO's with Win 7, Win 10 and software applications utilizing SCCM.
NETWORK SPECIALIST Nov 1987 Apr 2010
Genentech, South San Francisco, CA
Planned, installed, and maintained LAN and WAN networks. Configured and maintained network systems routers, switches, and hubs.
Installed and integrated new hardware and software systems into the existing infrastructure.
Routinely maintained the network's components and equipment with common updates and advanced repairs.
Processed incoming support requests and documented the successful actions taken to resolve each.
Supervised subcontractors working on internal projects, which included wiring contractors and outside vendors.
Maintained document library containing details of network infrastructure for use in training and for reference. M
C
SKILLS
Prioritization -skilled and
confident at prioritizing and
handling multiple issues
concurrently
Coordination - ability to work
independently as well as
contribute to a team effort
Planning - ability to be given
a task / project and create
necessary tasks to complete
project in accordance with
deadline
Verbal communication - the
ability to communicate well
verbally, or in writing, with
end users and upper
management to resolve
issues.
Remote support - provide
end user support via RDP
and Bomgar applications for
a more timely resolution
Support end-users - provide
end user support on Win 7
and Win 10 and Microsoft
Suite applications
Software installation-
complete software
installations either utilizing
SCCM or manual
installations
Hardware troubleshooting -
ability to troubleshoot
various pc and peripheral
hardware to determine fix or
replacement
EDUCATION
BACHELOR OF SCIENCE - INFORMATION TECHNOLOGIC Oct 2007 University Of Phoenix, Santa Clara, CA
Contact this candidate