Customer Support Receivable Specialist

Jennifer H. Longmire

617-***-**** **********@***.***

I have extensive experience in all aspects of a mid-sized business including everything from finance to sales to operations. I left the full-time workforce in 2000 to raise three children and then returned to work in 2017 and leveraged my almost 20 years in operations, event planning and sales experience with that opportunity.

Skill Summary: 20+ years of experience across operations, finance, AR, inventory and sales. Excellent skills working directly with customers in sales and operations roles. Strong organizational skills and management experience. 10+ years experience with financial, ERP software and hospitality software. Comfortable working in a fast paced & high-pressure environment. Software Salesforce, Oracle, Netsuite, Webex, Microsoft Office, Salespro, Micros Opera, Proficiency: Tripleseat, Rooms Master, SBT Accounting Software, Adobe Photoshop

Experience:

2022- NetScout, Westford, MA

Order Administrator

Assist and support the inside sales team by taking ownership and management of all incoming worldwide purchase orders for this cybersecurity software company.

• Upload purchase orders and create order tracker tickets with Salesforce to begin workflow process for sales order processing.

• Ensure maintenance and support contracts are set up correctly in ERP system and provide support notifications to customers and partners.

• Work with cross-functional teams to resolve order related issues.

• Build strong working relationships and provide support to internal customers including sales, customer support, finance and logistics.

• Carryout administrative support of a fast-paced sales organization.

• Assist with special projects.

2017-2020 Concord’s Colonial Inn, Concord, MA

2021- Accounts Receivable Specialist / Sales Assistant Work directly in supporting and coordinating billing tasks and administrative needs of sales and catering office with experience in everything from concept to receivables.

• Create and manage account profiles to ensure successful events.

• Process all function payments & group room billing and invoices.

• Create reports for Finance and Accounting department.

• Maintain information in catering sales database.

• Document, train and create manuals for all positions within the office.

• Plan and schedule events with clients.

• Type and distribute menus, signage and other documents.

• Coordinate procedures, documents and guides for events.

• Collaborate with vendors.

• Manage all vouchers, gift certificates and donation requests. 2005-

PTG – Concord Public Schools, Concord, MA

2016 Parent Teacher Group Leader

Held multiple positions over the years in a variety of responsibilities including:

• Event planning

• Fundraising

• Communications

• Teacher Appreciation Event Officer

• Created manuals for each department

2014- Tina Labadini Designs, Concord, MA

2015 New England Sales Manager

Outside salesperson for clothing and home accessories start-up. Leveraged my extensive customer-facing experience to accomplish:

• Business development planning.

• Helped create new designs and products.

• Sold directly to retailers in the New England area.

• Closed several new major customers.

1993- OBAC/RECTUS Corporation, Sparta, NJ

2000 Operations and Financial Manager

Held various positions at international manufacturer and distributor of pneumatic and hydraulic couplings.

Responsibilities spanned day-to-day business operations to customer facing, sales and finance activities.

• Managed Accounts Receivable including collection proceedings for delinquent accounts.

• Created and modified individualized payment schedules based on each customer’s history.

• Reduced accounts receivable by 20% - 25%.

• Inside and outside sales for national accounts and trade shows.

• Developed and maintained a relationship with the purchasing department for each customer.

• Organized a direct mail campaign to over 2,000 distributors nationwide.

• Event planner for all industry trade shows.

• Controlled product inventory based on shipping records.

• Updated and maintained computerized customer records and answering inquiries through correspondence or by telephone.

• Managed the design and implementation of a new accounting software package.

• Created computer training manual for the new software package. Education:

Roger Williams College, Bristol, RI

Bachelor of Science in Business Administration.

Dual Minor in Economics and Finance.

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