Customer Service Inventory Analyst
Resume:
BARBARA J. BROWN
Waukegan, IL 60087
adv53d@r.postjobfree.com
OBJECTIVE
To obtain in internship in product marketing capitalizing on employment and educational background that demonstrates outstanding strengths in marketing, analyzing, evaluating, organizing and interfacing with multiple business departments.
EDUCATION
North Central College, Naperville IL
Bachelor of Arts in Marketing, Small Business & Entrepreneurship, Business Management and a minor in Business Administration June 11, 2016
Related Coursework: Sales and Sales Management, Management of Organizations, Consumer Behavior, Business to Business, Marketing Management, and Small Business and Entrepreneurship, Management, Marketing, Business Strategy, International Management, Market Research, Promotional Strategy, Management Information Systems
ACADEMIC PROJECT
Consumer Behavior: Surveyed and analyzed behavior in choosing cable network companies
Management of Organizations:
Marketing Management: Establishing business plan and recommendations for a new company providing disaster triage training for police officers.
Small Business and Entrepreneurship: Currently working on initiating a business and company plan on a new business venture.
International Business: Analyzed successes and failures of Global Market entries for Disney, Wal-Mart and Microsoft.
JUNIOR COLLEGE
Project Management: Used Microsoft Software for project work in planning a wedding.
B2B: Also called, Business for Business, studied the interactions between suppliers and distributors.
RELEVANT EXPERIENCE
MARY KAY COSMETICS, Dallas, TX 2000 to 2005
Consultant to Sales Director
Top 5% in company with sales, recruitment and production.
Event planner for several large groups including location management, food, guest speakers, program agendas, decorations, invitations, fliers and RSVP’s.
Award Winner – Free use of Pontiac Grand Am for unit production.
ABBOTT LABORATORIES, (Abbott Diagnostics Division) North Chicago, IL
Various career trajectory positions including opportunities in several divisions Abbott Diagnostics, Abbott International, Abbott Laboratories (Pharmaceutical Division)
Traffic Supervisor – A distribution position in which 8 employees reported to me. Job functions responsible for included, 2500 shipments per day via Fed Ex, UPS and LTL. Input of new product data into three computer systems, 1) Abbott centralized data base, 2) Order Entry System and 3) Distribution System. Also included processing of computerized orders for pick pack (99 employees). Worked closely with the Credit, Planning, Marketing, Order Entry and Quality Departments as all of their issues funneled through the Traffic Department (Now called Logistics) Direct responsibilities included, scheduling a 2 shift operation, performance reviews, counseling, writing training manuals and successful management of maximum 10% overtime and 10% absenteeism.
Customer Service Analyst – Received, entered and shipped orders to International Affiliates (15) with direct orders to over 99 countries. Duties included acquiring product availabilities from planning, processing country requests for special labelling, sending and tracking orders to warehouse for packing while balancing expiration dates on paperwork which could include 1) import licenses, 2) letters of credit and 3) controlled drug licenses which varied depending upon country involved.
Forecast/Inventory Analyst – Analyzed orders versus forecasted requirements and issued performance reports to management.
Secretary to Medical Doctor – In addition to normal secretarial duties, I prepared and shipped both medicine and patient paperwork for double-blinded psychotropic medicines used in clinical trials. Kept track of individual patient files for each investigator.
Abbott Laboratories Education:
Promoted to professional level and sent to Lake Forest College for core training in the following areas:
Impact Goals 1 & 2, Supervisor Development, Effective Written Communication, Hazardous Material Labeling, Employee Relations, Supervisors: Coaching/Counseling/Safety; Large Project Management, Presentations, Train the Trainer
HONORS/ASSOCIATIONS
Quality Awareness Committee
Quality Letter Award Winner (3)
PIIR Enhancement Committee, American Business Women’s Association, Abbott Diagnostics Division Picnic Committee, Safety Committee
Large Projects: One of 30 employees out of 2300 selected to work on a new $5M distribution system.
ADDITIONAL EMPLOYMENT
KEYLIME COVE, Gurnee, IL
Bartender 2008 to 2016
Keylime Cove has a customer satisfaction survey sent out two weeks after the visit. I have been recognized many times as being efficient, pleasant, and a great knowledgeable asset to the organization.
Strengths: Dependable, analyzer, flexible, problem solver and have a can-do approach to all opportunities.
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