Service Agent Representative
Resume:
Gloria Diaz
Miami, FL *****
**.******@*****.***
Professional Experience Summary:
Law Offices of John E. Egusquiza, P.A.
Legal Assistant
July 2016 to Present
Duties:
•Answering and routing incoming calls on a multi-line telephone system
•Create Hud-1 and Closing Disclosures for closings
•Order and review title commitments
•Order and review lien searches
•Oder property payoffs Statements
•Schedule client appointments for closings
•E-Recording,
ACOSTA LAW FIRM
Legal Assistant
June 2016 to July 2016
Duties:
Litigation assistant
E-Filing documents
Scan Documents into system.
E-Courtesy documents
Create and send letters to clients
Coordinate Depositions and Hearings
LEON MEDICAL CENTERS HEALTH PLANS/ CIGNA
Member Service Representative/ Customer Service Agent
November 2014 to June 2016
Duties:
Assist members with letters inquiries.
Assist members with appointment and concerns.
Scan Documents into system.
Answering and routing incoming calls on a multi-line telephone.
LOPEZ LEGAL GROUP, PA
Receptionist/ Assistant
February 2014 to November 2014
Duties:
Greeting Clients and visitors.
Pick up and open Mail.
Answering and routing incoming calls on a multi-line telephone system.
Assist BI paralegal with demands, Opening and reporting claims, follow up with clients, Make and Mail all Rep Letters.
Order Police Reports, Medical Records, Insurance Information.
Collecting and routing mail and hand-delivered packages.
Ordering Supplies.
Scanning, photocopying, faxing and filing documents.
Assist BI & PIP paralegals with demands and close files.
BROWN LAW GROUP, P.A
Receptionist/ Assistant
July 2012- Oct 2013
Duties:
Greeting clients and visitors.
Answering and routing incoming calls on a multi-line telephone system.
Ordering supplies.
Scanning, photocopying, faxing and filing documents.
Collecting and routing mail and hand-delivered packages.
Assist litigation paralegal with demands.
Assist BI Paralegal with demands, open cases and follow up with clients.
Assist PIP paralegal with demands and file.
LA BAGUETTE MIAMI
Chef de Cuisine
Oct 2011- May 2012
Duties:
Responsible for daily kitchen operations.
Helped and created recipes.
Cleaned, cut and store food in fridge.
Responsible for kitchen organization.
IDEA FURNITURE
Sales Associate
Aug 2010- Sept 2011
Duties:
Greeting guests upon arriving in our retail showroom and learning their motivation for their visit.
Presenting and discussing various home furnishings product options based upon the discovery of the prospective clients’ lifestyle, needs and goals.
Marketing new sales and special events.
Assisting customers in financing, purchasing, delivery and ultimate satisfaction.
EDUCATION
2007-2010 John. A Ferguson Senior High, Miami FL
High school Diploma GPA 3.0
2010-2012 Le Cordon Bleu of Culinary Arts, Miami FL
Associates in Culinary Arts GPA. 4.0
2016- Present Keiser University, Miami FL
Associates of Arts in Paralegal Studies
SKILLS
Fluent in English and Spanish
Proficient with Microsoft Word, Excel, Power Point.
Written and Verbal Presentation.
Time Management
Proficient with E-Filing and E-Courtesy and E-Recording
Customer Service experience
Proficient with QuickBooks
Proficient with DisplaySoft System
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