Data Entry Administrative Assistant

Taylor Canfield

C: 517-***-**** ****************@*****.***

https://www.linkedin.com/in/taylorcanfield/

EDUCATION

Michigan State University

B.S. in Advertising May 2018

WORK EXPERIENCE

Jackson National Life Insurance Company August 2015 to current

Operations Associate Data Entry 1 & Sales Administrative Assistant (2015-2021)

Process standard policy or contract/policyholder transaction using documented procedures and multiple software applications.

Manage the demands of a fast-paced work environment through maintaining appropriate knowledge of work responsibilities and effective organizational and prioritization skills.

Work independently and collaboratively with other team members to accomplish goals.

Exhibit problem solving skills in alignment with policies and procedures and exercise professional judgement to escalate as needed.

Intentionally practice an attention to detail understanding the implications arising from errors.

Selected by management to support a special assignment for operations training area:

oAnalyzed documents and conducted research to help associates better understand assessment questions.

oCategorized knowledge-based, skill assessment questions.

oCreated content for assessment questions.

Assisted with administrative support, including reports, spreadsheets, documents and power point presentations

Scheduled trainings and course content for the service center trainers for 9 months in 2018 as part of a special project

Assisted managers on special projects within Jackson as well as both previous internships

Coordinated mailings in operations as part of the policy mailing team and conducted trainings to other Strategic Support Associates.

SKILLS

Proficient, B2B, MS Outlook, Microsoft Office, Microsoft Windows, Excel, Publisher, PowerPoint, SEO, Metatag, Workday, developed restructuring for framework within IT on a special project

Familiarity with Social Media software tools: Hootsuite, Sharpspring, WordPress

Ability to utilize OneNote and Kanban, Google Analytics, Associated Press Style

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