Data Entry Program Analyst
Resume:
Tina C. Johnson
Program Analyst
Office of Administrative Services
Office of Support Services
June 11, 2020 – Present – Detail
Office of Disaster Assistance
Disaster Recovery Specialist
Supervisor: Tamika Liggans
800-***-**** Ext. 1607
Hours Worked Per Week: 40
Average Hours of Overtime Worked Per Pay Period: 30
As a Disaster Recovery Specialist, I am assisting applicants during the covid-19 pandemic with their Economic Industry Disaster Loan application (EIDL) status – by working in the Customer Service Center (CSC).
Computer Skills: - Very proficient and experienced of Microsoft Word Application. I have used Microsoft Word for the last 25 years and considered a subject matter expert using the majority of it’s functions. In addition to being very proficient with Microsoft Word, I also am very proficient with Microsoft Suite Applications such as Excel, Power Point and Word.
June, 2012 – Present
Office of Administrative Services
Office of Support Services
Program Analyst
Supervisor: Andrea Levenberry
Hours Worked Per Week: 40
As Program Analyst in the Office of Support Services, I repeatedly conduct space reviews and analysis of agency program offices to determine accessibility in locations to improve program effectiveness. I evaluate specific logistic requirements for relocations. I have planned, developed and coordinated long and short-range space relocation projects in Headquarters and Patriot Plaza. I designed space layout for part of the swing on the 3rd floor. This included furniture layout and placement. In particular, I coordinated and implemented the preparation of the Concourse Level for construction for the new Eisenhower Conference Room(s). I have conducted reviews and analysis of agency program office activities to determine how renovation space and relocations can be designed, and contributed to the implementation of the design to improve program effectiveness and reduce operating costs. I am familiar with using AUTO CAD software to develop space designs and furniture layouts. I provided input on feasibility studies that were generated by the need to improve working environment, improve productivity, accommodated downsizing activities to provide enhanced services. I have provided guidance to appropriate individuals for space allocations in accordance with GSA regulations and policies. I am SBA Fleet Manager for the entire SBA Fleet, the SBA Parking Program coordinator and I am a Contracting Officer Representative. I regularly plan and coordinate conference room setups which include room setup, A/V requirements and telecom. I am the logistics coordinator for the Peer to Peer Power Hour.
Computer Skills: - Very proficient and experienced of Microsoft Word Application. I have used Microsoft Word for the last 25 years and considered a subject matter expert using the majority of it’s functions. In addition to being very proficient with Microsoft Word, I also am very proficient with Microsoft Suite Applications such as Excel, Power Point and Word.
March, 2006 – June, 2012
Office of Government Contracting and Business Development
Office of Business Development
Program Analyst
Supervisor: LeAnn Delaney
Hours Worked Per Week: 40
On behalf of the Associate Administrator, Office of 8(a) Business Development, I led the process for negotiating economy act agreements and memorandums of understanding between SBA and several federal procuring agencies. The purpose of these agreements was to delegate SBA’s contract execution functions to civilian agencies and the Department of Defense and establish the basic procedures for expediting the award of 8(a) contract requirements. The impact of timely execution of these agreements solidified procuring agencies ability to compete and 8(a) set-aside contract awards that provide them with mission critical products and services.
As a Program Analyst in the Office of 8(a) Business Development, I extracted information from BDMIS and E8a to formulate reports utilized by Program executives to measure the impact of various Program activities such certifications, terminations and annual reviews. I also conducted periodic system analysis and identify programming shortfalls and failures and provided recommendations for system modifications to enhance accuracy and ease of use for the end user for both E8a and BDMIS.
I also maintained and updated web content for the public GC/8(a) BD website as well as the Office of 8(a) Business Development Share Portal. I designed the Share Portal environment and assess the ease of use to ensure maximum benefit to the end users. As the lead facilitator of these ongoing projects, I coordinated with OCPL and OCIO to ensure that accurate, timely and functional enhancements are made to the sites on an as needed basis.
I was the National MED Week coordinator representing SBA, for 10 years. I have served in various positions during MED Week for the past 22 years. As coordinator I was responsible for securing a venue, coordinating speakers, recruiting sponsors and working with the vendor coordinator to ensure that space design, furniture layout and staging met the needs of the MED Week program.
Computer Skills: - Very proficient and experienced of Microsoft Word Application. I have used Microsoft Word for the last 25 years and considered a subject matter expert using the majority of it’s functions. In addition to being very proficient with Microsoft Word, I also am very proficient with Microsoft Suite Applications such as Excel, Power Point and Word.
September, 2000 – March, 2006
Office of Government Contracting and Business Development
Office of Operations
Program Analyst
Supervisor: Charles George
Hours Worked Per Week: 40
As PRO-Net manager, I was responsible for small business outreach and small business profile database enhancements related to the Internet-based program called the Dynamic Small Business Search (DSBS) system, formerly called PRO-Net, in order to expand electronic government. I supported, maintained and expanded the service profile of small businesses in the DSBS system. I designed, developed and prepared reports, analyzed and studied DSBS activities and accomplishments and conducted special reports as requested. I collected information and input from GCBD program offices, databases, developed report formats, consolidated and edited information and prepared final drafts. While in this position, I was received two forty-five day temporary promotions to the GS-13.
As editor of the GCBD e-newsletter, I was responsible for providing all graphic and layout of the GCBD e-newsletter, (THE WATCH). I also assist the AA Marketing and Outreach in conjunction with the OCIO and OCPL, in developing the content for updating the GCBD website.
May, 1994 - September, 2000
Office of Government Contracting and Business Development
Office of Operations
Program Analyst/LAN Administrator
Supervisor: Arthur Collins
Hours Worked Per Week: 40
Computer Skills: - Very proficient and experienced of Microsoft Word Application. I have used Microsoft Word for the last 25 years and considered a subject matter expert using the majority of it’s functions. In addition to being very proficient with Microsoft Word, I also am very proficient with Microsoft Suite Applications such as Excel, Power Point and Word.
I served as the LAN Administrator for the Office of Government Contracting and Business Development for approximately 8 years. In this capacity, I supported over 100 users at SBA Headquarters and approximately 140 users in the field. I provided maintenance with regard to 6 servers in GC/BD, (MSB, MSB2, MSB3, PA, OOPS and IRT) including: troubleshooting, installing software, network cards, network printers, etc. I managed and coordinated with OCIO the development of automated data processing standards; I coordinated the acquisitions of computer equipment, including telecommunications and support services with OCIO; I provided training and consultation services to my users; and I implemented measures to protect the equipment from physical destruction or theft.
Computer Skills: - Very proficient and experienced of Microsoft Word Application. I have used Microsoft Word for the last 25 years and considered a subject matter expert using the majority of it’s functions. In addition to being very proficient with Microsoft Word, I also am very proficient with Microsoft Suite Applications such as Excel, Power Point and Word.
March, 1991 – May, 1994
National Advisory Council
Office Automation Assistant
Supervisor: Dorothy Overal
Hours Worked Per Week: 40
I served as the LAN Administrator and I introduced and implemented a new data management system. This involved organizing 1600 files for data entry processing; establishing the fields of information categories; and training staff to assist in the data entry process. I also managed the Advisory council membership processing. This required overseeing production of all appointment documents including letters, envelopes and certificates. On a weekly basis process 50 appointments and reappointments. The new system reduced staff time involved in processing by 80%.
Computer Skills: - Very proficient and experienced of Microsoft Word Application. I have used Microsoft Word for the last 25 years and considered a subject matter expert using the majority of it’s functions. In addition to being very proficient with Microsoft Word, I also am very proficient with Microsoft Suite Applications such as Excel, Power Point and Word.
Certifications and Trainings:
COR II Certification
AVAYA
Rapid Portal
JAAMS
Share Point
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