CYRIA HARRELL
* ***** *****, ******, ** • 862-***-**** • **************@*****.***
CUSTOMER-CENTRIC LEASING MANAGER
Lease Manager • Leasing Agent • Customer Service Specialist • Sales Manager
Sales Management • Risk Management • Customer Service Skills • Settlement Negotiation
Grew Revenue • Drove Cost Savings • Improved Clients Cases • Decreased Client Complaints
WORK EXPERIENCE
WCD Realty; Secaucus, NJ July 2017 - September 2022
Leasing Agent Assistant
●Increased rentals with property 75% and decreased clients complaints of the property 100%.
●Collected documents and fees, verified processes, and organized and prepared new clients' files while maintaining current tenant files.
●Performed job functions utilizing Microsoft Word, Excel, Apple products, and other programs.
●Resolved tenants' complaints and documented accurate records of actions taken.
●Conducted apartment tours while giving highlights and selling features to increase rentals.
●Maintained an office inventory, conducted market surveys, and prepared weekly reports.
●Prepared contracts and lease agreements; scheduled and coordinated move-ins / move-outs.
Clinical Research Laboratory; Piscataway, NJ Dec 2014 - March 2017
Bio Physical Technician
●Achieved regulations with 15 vendors, serving as Project Manager on exceptional projects.
●Performed screening and enrollments of a test subject in conformance with requirements of SOPs, GCP, and ICH guidelines and required specified in-study protocols.
●Validated data entry of source documents and transfer of data to Case Reports Forms.
●Ensured the timely transfer of study folders to the statistics, technical writing, and quality assurance department; educated consumers on projects of clinical human testing.
Newark Public Schools; Newark, Nj Feb 2013 - June 2014
Teacher Assistant
●Coordinated instructional efforts and prepared lesson materials and demonstrations.
●Enforced administration policies and rules governing students and attended staff meetings.
●Observed students' performances and recorded relevant data to assess progress.
Phillip Van Heusen; Bridgewater, NJ March 2010 - Jan 2013
Sales Auditor Assistant
●Prepared excel spreadsheets and daily reports for 6 retail stores in Canada and the U.S.
●Provided sales support with auditing for Tommy Hilfiger Canada and U.S. Stores.
EDUCATION
Bloomfield College, Bloomfield, NJ 2003
TECHNOLOGIES
Microsoft Word, Excel, PowerPoint