Customer Care Service
Resume:
High School Diploma
Early Education Montessori * Year Degree
Shauna Holman
Smithville, MO
***********@*****.***
• Customer Care Enthusiast
• Warm Interpersonal Skills
• Proficient with Microsoft Office
• High Integrity and Dependability
• Works Well in a Team Environment
• Experience in Support Role
• Creative Thinker & Problem Solver
• Experienced in Event Planning
Shauna is an active team player with strong attention to detail. Her broad background in administrative work is evident in her organized approach and empathetic communication style. Shauna brings a pleasant demeanor to both clients and coworkers as she endeavors to impact her workspace in a positive manner.
Executive Summary
MARCH 2014/PRESENT
Account Coordinator Freightquote, KCMO
An essential support to the Freightquote customer site. Supplies customer care by identifying and overcoming client challenges daily. Mentors and trains new reps to onboard and develop skills. Develops course and training materials. Support for Managers and Supervisors.
Previous Experience
JULY 2012-NOVEMBER 2013
Customer Service/Billing Med4Home, KCMO
Started with Med4Home as a temp and quickly became a permanent employee after showcasing attention to detail and organization. Directly supported the manager in handling customer information that coordinated with insurance billing requirements. August 2013-November 2014
Reception/Front Office Support Massage Heights Liberty, MO Provided administrative support to the location manager. Had frontline interaction with clients and custom scheduled appointments. Helped to promote and inventory product.
Key Advantages
Above & Beyond
• EAC
Shauna is a 5-year member
of the Employee Activity
Committee (EAC) that helps
fundraise in the community.
She also has coordinated
employee events.
• Mentorship
Shauna is natural mentor
both professionally and
personally. On the job, she
provides helpful insight to
newer members of her team.
At home, she and her
husband provide foster care
and guidance to at-risk
teens.
• Event Planning
Shauna often plans
organizes, and coordinates
social events for friends,
family and work gatherings.
She is well known for her
creativity and ability to bring
many elements and
personality types together to
produce a quality event.
Education
Contact this candidate