High School Diploma

Early Education Montessori * Year Degree

Shauna Holman

*** *********** **

Smithville, MO

816-***-****

adv51j@r.postjobfree.com

• Customer Care Enthusiast

• Warm Interpersonal Skills

• Proficient with Microsoft Office

• High Integrity and Dependability

• Works Well in a Team Environment

• Experience in Support Role

• Creative Thinker & Problem Solver

• Experienced in Event Planning

Shauna is an active team player with strong attention to detail. Her broad background in administrative work is evident in her organized approach and empathetic communication style. Shauna brings a pleasant demeanor to both clients and coworkers as she endeavors to impact her workspace in a positive manner.

Executive Summary

MARCH 2014/PRESENT

Account Coordinator Freightquote, KCMO

An essential support to the Freightquote customer site. Supplies customer care by identifying and overcoming client challenges daily. Mentors and trains new reps to onboard and develop skills. Develops course and training materials. Support for Managers and Supervisors.

Previous Experience

JULY 2012-NOVEMBER 2013

Customer Service/Billing Med4Home, KCMO

Started with Med4Home as a temp and quickly became a permanent employee after showcasing attention to detail and organization. Directly supported the manager in handling customer information that coordinated with insurance billing requirements. August 2013-November 2014

Reception/Front Office Support Massage Heights Liberty, MO Provided administrative support to the location manager. Had frontline interaction with clients and custom scheduled appointments. Helped to promote and inventory product.

Key Advantages

Above & Beyond

• EAC

Shauna is a 5-year member

of the Employee Activity

Committee (EAC) that helps

fundraise in the community.

She also has coordinated

employee events.

• Mentorship

Shauna is natural mentor

both professionally and

personally. On the job, she

provides helpful insight to

newer members of her team.

At home, she and her

husband provide foster care

and guidance to at-risk

teens.

• Event Planning

Shauna often plans

organizes, and coordinates

social events for friends,

family and work gatherings.

She is well known for her

creativity and ability to bring

many elements and

personality types together to

produce a quality event.

Education

Contact this candidate