HARSH KABARIYA

Ottawa, ON – K*E *M* • 819-***-**** • adv51g@r.postjobfree.com

QUALIFICATIONS PROFILE

Highly motivated, skilled professional with a Diploma in Computer Programming and a passion for developing reliable, efficient solutions that engage with users to cultivate a memorable experience.

• Computer Programming: Dedicated to designing, writing, testing, debugging, and maintaining the source code of computer software. Talent for matching client objectives to current and emerging technologies. Hands-on experience across the full software development lifecycle (SDLC), from planning to operations and maintenance.

• Front-end and Back-end Web Development: Committed to designing, coding, testing, and modifying visually appealing websites with a user-friendly interface and clear navigation to meet client specifications.

• Troubleshooting: Analytical thinker with the demonstrated ability to develop innovative solutions to complex technical problems. History of experience reducing disruptions to workflow and optimizing functionality in technical support roles.

• Key Strengths: Excel at interfacing with clients, peers, and management in multiple languages, including English, Hindi, and Gujarati. Able to convey complex technologies to a variety of skill levels. Talent for quickly learning new information, procedures, and technologies. Exceptionally organized and able to plan and prioritize tasks in a deadline-driven environment. Core Technologies:

Web Technologies: HTML, PHP, Client-side Scripting, JavaScript, Python, React Programming Languages: Java, C, C++

Operating Systems: Linux, Windows, Bash Scripting

Networking: Wireshark, Packet Tracker

Databases: SQL, MySQL, Oracle, MSSQL, MS Access, MS Excel Ticketing systems: ServiceNow, ZenDesk, Assyst, CRM Others: MS Office Suite (Word, Excel, PowerPoint), Git, Apache, Adobe, Android EDUCATIONAL BACKGROUND

Diploma in Computer Programming – 2019

Algonquin College, Ottawa, ON (3.0/4.0 GPA)

https://www.algonquincollege.com/sat/program/computer Professional Development

The Web Developer Bootcamp 2021

R&W C Language Course – Red & White Multimedia Education HARSH KABARIYA

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PROFESSIONAL EXPERIENCE

Royal Bank of Canada, Bedford, NS

Technical Services Analyst, June 2022 - February 2023 Provided support for desktop computer operating systems, Microsoft Apps and hardware/peripherals, proactively resolved employees’ problems with equipment and services

Reimaged, configured and deployed equipment as per user’s request. Provided VPN training to new hire and worked with Service Now ticketing system. Support activities in DS, branches and head office environments, with servers, printers, PCs/laptops and other peripherals. Service Nova Scotia & Internal Services, Halifax, NS Technical Analyst, November 2021 – May 2022

Provided first level of IT support to the NSHealth department. Worked with desktop hardware, software, Windows desktop OS (7 and above), and Microsoft technologies such as Office Suite, Outlook, Teams, Skype for Business.

Demonstrated prioritization skills, sound judgment, excellent communication (verbal and written) and interpersonal skills. Worked with Active directory to create user account, remove user account and to reset password. Gained knowledge of SAP and MAP. Blue Ocean, Halifax, NS

Technical Support Agent, June 2021 – November 2021 Interfaced with customer to provide a high level of technical support for all technical facilities. Successfully supported clients with general support for hardware, peripherals, network connection and external software.

Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Excel at asking probing questions and researching, analyzing and rectifying problems. Circle K, Ottawa, ON

Customer Service Representative, August 2018 – January 2020 Worked as a full time Customer Service Representative in a fast paced environment. Interfaced with a customers to provide a high level of customer service facilities.

Improved speed, reliability, and efficiency of customer service. Assessed customer needs and responded to questions. Operated cash register with proficiency. Provided professional and courteous service at all times.

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