Service Representative Customer

Julie A. Skully

*** ********* **** ** 440-***-****

Ruskin FL 33570 *******@*****.***

Qualifications

• Appointment Scheduler, Record

and Account Management

• Third Party Claims

• Excellent Written and Verbal

communication

• Active Listener and Courteous

Demeanor

• Advanced User of Computer

Software Programs

• Business Office Inventory

Professional Experience

Plants of Ruskin Apollo Beach

Customer Service Representative

• Maintain the integrity of the customer and their personal information for the purchase of medical marijuana

• Maintain daily and monthly goals

• Maintain the operations by following policies and procedures, reporting sales, daily data and contributing to the team efforts

Aerotek-Tampa Florida January 2019 to March 2021

Customer Service Representative

• Maintain the integrity of customer insurance policies for Transamerica Life Insurance

Company

• Manage accounts by obtaining, recording, and updating personal and financial information related to account invoices and death benefits and claims Process inbound customer calls and inquiries

• Protect the confidentiality of medical, personal, and financial information

• Maintains operations by following policies and procedures, reporting needed changes

• Contributes to team effort by accomplishing related results as needed Alorica-Sarasota Florida May 2018 to January 2019

Customer Service Representative

• Manage inbound customer phone calls

• Process back office customer invoices

• Provided support to Management Team on various projects Adesa-Tampa Florida July 2014 to January 2018

1

Dealer Relations Representative

• Handle multiple phone lines in busy office setting including inbound/outbound calls

• Contact car dealership owner to provide vehicle and sale price data

• Maintained integrity of legal documents including vehicle titles and state registration

forms

Sheetz, Inc.-Mentor Ohio November 2010 to February 2014 Assistant Manager

• Train staff across a broad range of duties

• Maintain revenue generating activities to ensure financial stability of store Progressive Insurance-Mayfield Ohio July 1999 to October 2010 Customer Service Processor

• Processed updates and changes to an assigned customer account

• Maintained compliance with all Department of Insurance regulations and laws 2

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