Sales Associate Customer Service
Resume:
Rhonda Sidibe
Security guard Supervisor
Kansas City, MO 64134
*****************@***********.***
Presently at Allied Universal Security.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Store Manager
Storage Mart - Kansas City, MO
August 2014 to March 2018
Lease units and sell products to customers and tenants. Exhibit good sales skills, and follow-up skills for all sales leads. Prepare Lease Agreements as per policy. Effectively up sell and create add-on sales of approved products to tenants and customers.
Apply appropriate and approved discounts and other sales incentive plans in strict accordance to policy, Accurately assess tenant's needs by actively listening to the customer and determine the correct product(s) to fill that need. Engage in suggestive selling of products and be completely familiar of the features and benefits of every product offered for sale by the company, Approve rental of self storage units and ensure that terms of the lease agreement are fully explained and adhered to by tenants, Ensure that security and safety measures are in place and functioning efficiently. Monitor site activity to ensure compliance with all company regulations, Prepare daily, weekly and monthly documents for review by RMS for audit and review as per policy upon request. Accomplishments:
• Attend off-site meetings, training sessions and/or seminars as required.
• Monitor and maintain inventory levels of retail merchandise.
• Direct and supervise all co-workers that work on-site in a manner that optimizes the Company's expenditure on employing these workers. Ensure that all co-workers follow company policy, and are capable of completing the task assigned to them in an effective and efficient manner Private Consumer Client Liaison
Tulsa Department of Human Services and Client - Tulsa, OK November 1992 to September 2014
Liaison 11/1992 - 09/2014
Assisted physically and mentally challenged clients in the acquisition of daily living skills. Maintained facility budget, accurate record keeping, interviewed, screened and hired staff. Created and maintained employee work schedule, coordinated physician visits. Supervised the administering of all medications. Regularly ordered and maintained the pharmaceutical supplies and all sundries required to maintain the client's living needs.
Accomplishments:
● Advocated client rights and freedoms increasing client ability to self determine and experience a less institutionalized existence.
● Maintained accurate financial records, pharmaceutical control, client security, safety, health, and well being.
● Frequently recognized by client and guardian for exemplary care and attention to detail. Sales Associate
Tulsa Department of Human Services and Client - Tulsa, OK April 2012 to October 2013
Responsible for maintaining excellent customer relations, frequently generated sales, organized merchandise. Provided an overall friendly environment for both customers and employees. kept track of the sales floor and stock shelves, racks and checked inventory. Assisted customers in finding that particular "perfect" product. Maintained an awareness of any promotional deals (both internal and those of competitors) and other marketing strategies that would increase profitability for the store. Took pride in completing the entire customer experience by helping to determine customers needs, establishing a rapport, responding to immediate product concerns, recommending additional complementary product solutions and finally ringing the sale.
Accomplishments:
● Frequently recognized for meeting and exceeding sales numbers
● Regularly recognized by coworkers and supervisors for "promoting a positive environment" and maintaining a professional and courteous demeanor.
● Maintained a loyal customer base while working hard to increase repeat business and word of mouth sales.
Sole Proprietor
Tulsa Department of Human Services and Client - Olympia, WA November 1992 to April 2012
11/1992 - 04/2012
Established a small but successful business by building relationships with local retailers, resellers, and community leaders, Maintained excellent customer relationships that generated repeat and new business. Identified and obtained rare items at a reasonable price. Performed restorations and modifications of damaged items significantly increasing their value and driving sales numbers higher. Designed and implemented frequent store layout changes in order to promote a "fresh" new appearance to encourage frequent visits to the store. Coordinated promotions with community media outlets to drive to business to the store.
Accomplishments:
● Commended by customers for providing fair honest and friendly service. Maintained accurate financial records, inventory control, loss prevention and security.
● Recognized by the Chamber of Commerce in Haskell Ok for helping to revitalize the community through
"entrepreneurial spirit, innovation, and dedication",
● Displayed a positive, helpful attitude on a daily basis that was consistently praised by customers and employees alike.
Education
Associate in Business
Tulsa Community College - Tulsa, OK
September 1999 to January 2002
Skills
• Loss Prevention
• Store Management Experience (7 years)
• Retail Management (7 years)
• Upselling (10+ years)
• Interviewing (10+ years)
• Recruiting (10+ years)
• Profit & Loss
• Management
• Merchandising
• Supervising Experience (10+ years)
• Leadership (10+ years)
• Cash Handling (10+ years)
• Assistant Manager Experience (10+ years)
• Pricing (10+ years)
• Sales
• Planograms
• Sales Management
• Retail Sales
• Shift Management
• Administrative Experience
Certifications and Licenses
ServSafe
October 2016 to October 2019
Food saftey certified
Assessments
Customer Service — Completed
October 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Completed
Customer Focus & Orientation — Proficient
October 2018
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
Written Communication — Proficient
October 2018
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient
Supervisory Skills: Motivating & Assessing Employees — Familiar July 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Management training and certified for storagemart,Arbys,and Hardee, servsafe certified
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