Customer Service Account Manager

Kayla J. Fitz https://www.linkedin.com/in/kaylafitz

720-***-**** **********@*****.***

SUMMARY of QUALIFICATIONS

SENIOR SALES / STRATEGIC SALES / BUSINESS DEVELOPMENT EXECUTIVE

Highly motivated & experienced sales executive with proven history of business development success through strong problem-solving & consultative/value-selling approach.

Attentive influencer with solid business acumen & time, funnel & sales cycle expertise while building positive long-term customer relationships & exceeding quotas.

A team player with a winning attitude and a passion for sales looking to make a significant contribution.

PROFESSIONAL EXPERIENCE

GreenEyed LADY, LLC 2019 – Present

Principal, Denver, CO

Creative, entrepreneur Interior Decorator utilizing solutions-based selling of design/decorating products & services while providing high quality customer service.

Advise clients on interior design factors such as textiles, space planning, furniture layout, window treatments, color schemes & color coordination.

Develop strong client relationships to determine project scope/style while developing drafts & illustrations ensuring client requirements & vision are fulfilled.

Manage all aspects of the business from prospecting, selling (35% close rate), design consultation, contract negotiation, contractor screening & selection, project management/installations & accounts payable/receivable.

VERIZON WIRELESS, Basking Ridge, NJ 2012 – 2019

Major Account Manager, Business Account Manager based in Denver, CO

Strategic sales of wireless communications products & services and voice, data & IOT solutions.

Analyze and determine best wireless solutions and enterprise services are suitable to develop, expand and manage assigned accounts to maximize revenues and increase business opportunities and further penetrate existing accounts.

Consult with Enterprise customer’s senior executives & project management to discover goals, visions & plans that will assist in reaching company objectives.

Maintain and grow existing customer base through relationship building & acquiring and retaining corporate and employee liable accounts, provide customers with the highest standard of customer service, mitigate churn.

Effectively negotiate National contracts & terms, build custom rate plans & solutions, present promotional packages, develop and execute an effective planning strategy and accurately manage the sales cycle.

Consistently exceed MBO (Management by Objectives) targets.

2012, 2015 & 2016, 2018: Top Region Sales Rep % to Quota.

2013-2018: ‘Record Breaker’ and ‘Elevation Award’ recipient approx. 6 months/year.

2014-2016: Winner’s Circle Award recognition achieving over 120% to quota.

Kayla J. Fitz Page 2

GARTNER Inc., Stanford, CT 2008 – 2011

Senior AE Major Accounts, based in Denver, CO

Built contract value focusing on IT Research and Advisory and consulting solutions within Fortune 1000 companies in 5-state territory; $1.2M quota.

Delivered enterprise Saas solutions for common IT initiatives by negotiating with C-Level executives, senior business executives, architects & technologists

Presented strategic and tactical approaches in improving internal IT operations, governance and sourcing, go-to-market strategies for vendors and technology insights / trends and exceeded $800K new business quota.

Managed existing $400K renewal base via focus on key initiatives and impact assessments resulting in 100% retention.

Developed new business in current accounts and new logos, acquired consulting engagements and educational events resulting in increased revenue.

Achieved 105 - 122% of quota; promoted from Account Representative to Senior AE major accounts.

Received performance recognition for highest percentage of growth and National award in 2009.

EDUCATION

BS, The Ohio State University, Columbus, OH

AFFILIATIONS

Volunteer: K-Love/Air1 Radio. National Western Stock Show

Associations: CO Women’s Chamber of Commerce, CO Women’s Technology Association, National Association of Professional Women. The Ohio State University Alumni Association: Rocky Mountain Chapter, Phi Beta Phi Alumni Association; Women of the Word, Westernaires

PROFESSIONAL DEVELOPMENT

Value Selling certification, Persuasive Selling Skills certification, Axiom Selling certification, Winning Account Strategies certification, Technical Mastery certification, Leadership and Team Effectiveness seminar and The Seven Habits of Highly Effective People seminar.

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