20+ years of proven customer service

Walter Lee Snipes Jr

**** ***** **** **** *******, GA 30024

318-***-**** Email: ***********@*****.***

Objective

Dynamic and driven business and management professional adaptive and driven. Highly talented and accomplished Store Manager with more than 18 years management experience seeking career advancement. Proven ability to lead a retail team as well as a team client service managers. Exceptional background in personal leadership and logistics management, including reducing turnover, minimizing shrinkage and out performing profit goals. Demonstrated ability to manage profit and loss (P&L) goals

Experience

Alliance Property Services Dawsonville, GA June 2020-Present

Director of Contract Services: Responsibilities include to negotiate contracts, monitor subcontractors, communicate with employees and clients, oversee and resolve disputes, and process changes. Duties include communicating with subcontractors, organizing labor, collaborating with a team of employees (15), managing concurrent projects, handling client expectations, implementing policies and guidelines, and visiting multiple work sites. Managed payroll. profit and loss and set budgets. Demonstration of excellent communication abilities, strong negotiating skills, positive leadership traits, and experience overseeing multiple projects at once.

Restaurant Depot Atlanta, GA May 2019 –May 2020

Asst. Branch Manager Ensure efficient operation of the Branch to ensure customer satisfaction and projected bottom line profit. Maintains a positive company image by providing courteous, friendly and efficient customer

Manages personnel issues and supervision. Responsible for the daily operations of the store. Ensures compliance with all company policies. Drives the financial performance by ensuring profit goals are achieved. Models, enforces and provides direction in customer service techniques. Drives the store experience, manages merchandising operations, plans and executes team based improvement. Strong background in P&L, inventory control, merchandising, hiring / training staff, front end, merchandising, cash control, payroll, security / loss prevention.

Strong leadership skills, capable of running a high volume warehouse operation

Wal-Mart Super Center (Academy Store) Suwanee, GA June 2018- May 2019

Asst. Store Manager of training center store: Responsible for the daily operations of the store. Ensures compliance with all company policies of employees. Drives the financial performance by ensuring profit goals are achieved. Models, enforces and provides direction in customer service techniques. Drives the store experience, manages merchandising operations, plans and executes team based improvement

Wal -Mart Super Center Shreveport, Louisiana February 2013-June 2018

Asst. Store Manager: Responsible for the daily operations of the store. Ensures compliance with all company policies of employees. Drives the financial performance by ensuring profit goals are achieved. Models, enforces and provides direction in customer service techniques. Drives the store experience, manages merchandising operations, plans and executes team based improvement

Advance Auto Parts Shreveport, Louisiana June 2011- January 2013

Asst. General Manager: Responsible for weekly matrix (weekly sub departments) Counts. Scans 400 outs weekly. Training team on sales strategy of the company. Ensure that the store productivity with freight and sales ran higher comps than the district.

TRACTOR SUPPLY Minden, Louisiana July 2007- January 2011

Store Manager: Responsible for budgeting and sales forecasting, budget review and auditing store

processes. Manage daily merchandise flow to insure adequate in-stock and inventory sales, organize merchandise to company specifications. Implement and sustain merchandise presentation per company standards. Sales and profit Management-accountable for achieving top and bottom line

HARBOR FREIGHT Shreveport, Louisiana August 2005-July 2007

Assistant Store Manager: Review and refresh products displays. Sales and Customer Service. Manage periodic price changes. Process merchandise returns and exchanges.

BEST BUY Shreveport, Louisiana June 2001-July 2005

Digital Technology Supervisor: Responsible for designing the new products promotional presentation. Plan and implement new strategies and campaigns. Meet customer for determination of their needs and requirements. Present presentations to the customer both verbally and written. Develop and manage new accounts.

CINGULAR WIRELESS Shreveport, Louisiana April 2000-May 2001

Customer Service Representative: Stocked and maintained product display in acquiescence with company standards. Maintained professional relationship with customers and co-workers.

Education

Eisenhower High School May 1997

Louisiana State University Aug 1999- May 2000

Skills

Proficient in Microsoft Office including Teams and Excel

Proficient in use of DocuSign

Proficient in Netchex

Excellent communication and interpersonal skills.

Exceptionally good at demonstration both verbally and written

Experience in preparing product campaigns, attractive presentation and new strategies

15 Years of experience in leading a store team to achieve planned sales and profits, marketing campaigns, merchandising, budgeting, and enhancing customer relations and inventory control

Fork lift operator since 2005

Trained in team building

Trained in human resource

Awards

Employee of the Month September 2022

Supervisor of the Year (2002) Best Buy

Achievement Award (2003) Best Buy

Harvest Team (2003) Leadership excellence Best Buy

Top Gun (2003) (2004) Best Buy

Top Manager (2006) Harbor Freight

Best New Store (2007) Tractor Supply

MTD contest (sold most riding mowers in district) (2008) Tractor Supply

President’s Award (2010) Tractor Supply

#1 T&L in Region (2014) Wal-Mart

References

Available upon request

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