Post Job Free

Resume

Sign in

Customer Service Store Manager

Location:
Fort Wayne, IN
Posted:
March 25, 2023

Contact this candidate

Resume:

Curriculum Vitae

Bryson Braasch

260-***-****

Educational Background

Pre-Pharmacy, University of Nebraska, Lincoln, Nebraska. 1973-78

Bachelor of Pharmacy, Creighton University School of Pharmacy,Omaha,Ne.1978-81

Acupuncture Program, Midwest College of Oriental Medicine, Chicago,Il. 2006-2008

Clean Needle Technique Certification, Chicago, Il. 2007

Guangzho University, Guangzho China 2008 Enhancing the athlete to a new level of performance using different modalities

Fellowship, Guangzho University, Guangzho China 2008

Internship in China learning the true art of healing mind and body thru acupuncture, tui na massage, herbal formulas and many other modalities

Licenses and Creditionals

Licensed Pharmacist in Nebraska 1981, Indiana 1990, and Arizona 1985

Licensed Preceptor for Purdue University School of Pharmacy 1991

Licensed Preceptor State of Nebraska 1984

Licensed Preceptor for Hampton University School of Pharmacy 2007

Licensed Preceptor for Creighton University School of Pharmacy 2008

Licensed Preceptor North Manchester School of Pharmacy 2012

Licensed Acupuncturist in Indiana 2008

Diplomat in Acupuncture NCCAOM 2008

State Representative for American Society of Hospital Pharmacist, State of Nebraska 1983

Professional Experience Last 10 years

AMG-Cardinal Health LTC hospital Pharmacy 5-2022 to present

Clinical pharmacist, IV, Vancomycin, TPN, Antibiotic therapy, Anticoagulation monitoring, lab value monitoring, pixel, dosing, offering clinical expertise

Westside Hospital 4-202*-*-****

Managing a progressive hospital with 4 doctors and 25 associates, every day saving lives

Flexible Pharmacy Solutions 4- 2020-present

Being the best floating pharmacist in the state of Indiana. Responsible for efficiently managing the pharmacy. Responsible for inventory, shrink and CAO maintenance where applicable. Follow through with all paperwork to ensure proper handling of transferred merchandise, and inventory control. Responsible for maintaining a safe work environment, and communicating all equipment that is in disrepair with store management as soon as such is noticed or identified. Operates within the control of government regulatory agencies, federal, state, and local, in accordance with guidelines set forth by the Division policies and procedures. Seeks counsel and guidance of Store Manager/Unit Director and Division management staff departments to achieve required results. Responsible for maintaining manual workstation concept, using work flow aids to achieve an efficient working environment. Dispense medications to customers pursuant to prescriptions and following laws, regulations, policies, procedures and ethical standards. Must be able to perform the essential functions of this position with or without reasonable accommodation.

Pharmacy Manager Walgreens 2019

Managing a college town retail pharmacy

Pharmacy Manager CVS 2015-2019

Manager, are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path to better health—from advising on prescriptions to helping manage chronic and specialty conditions. Demonstrating genuine, authentic care for the patients. Leading and directing the Pharmacy Technician Support Staff, you are accountable of the operation of all aspects within your pharmacy. This includes: • Patient Safety • Pharmacy Professional Practice • Regulatory Requirements • Quality Assurance • Customer Service • Personnel Management • Inventory Management • Financial Profitability • Loss Prevention • Workflow Management. Keeping your customers and patients healthy through adoption and management of patient care programs. Additionally, you will: • Lead with Heart – display empathy and compassion for your patients, customers, caregivers and colleagues on your team • Motivate, inspire and develop your Pharmacy Support Staff by balancing assignments that maximize colleagues’ strengths, address development opportunities and decrease knowledge gaps • Identify critical business opportunities and contribute to the development of meaningful solutions to drive growth and improve performance in your pharmacy • Successfully implement those solutions by leading your team to achieve specified goals • Adapt to change and adjust plans to thrive in a dynamic community healthcare setting • Seek new ways to grow, collaborate with others and deliver better outcomes • Align others around purpose to gain support and commitment • Actively contribute to a ‘team’ culture that promotes caring, energy, enthusiasm and pride • Apply acquired knowledge to help drive healthy outcomes and differentiate from competitors.

Pharmacist Manager for Wal-Mart Pharmacy 12-2006 to 6-2015

Managing a very diverse retail pharmacy

Licensed Acupuncturist for Acupuncture Northeast (ANE) 2008 to present. Specializing in sports medicine and addiction.

Pharmacist Manager Walgreens 6-2003 to 12-2006

Managing a retail pharmacy. Customer Experience. Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Develops strong relationships with most valuable customers by anticipating customer needs and proactively offering services. Supports efforts on enhancing customer experience by increasing focus on healthcare services (e.g. patient consultation, medication management, drug therapy reviews, and perform retail, clinical, or wellness services such as immunizations, flu shots, and diabetes awareness) thereby promoting the shift of the pharmacy role from transactional to interpersonal. Participates and assists in community events as requested by Store Manager, Healthcare Supervisor, District Manager.Operations, Counsels patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets and accurately dispenses prescribed medications when necessitated by workload.Ensures the pharmacy operates in accordance to regulations, company policies and standards. Assists pharmacy manager with establishing procedures that promotes the efficient workflow of the pharmacy including assigning roles, coordinating activities and soliciting employee suggestions. Responsible for the opening and closing of the pharmacy and shift change duties.Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions. The Product Review/Retail Fill Process Pharmacist has the ultimate responsibility for ensuring that the elements of Good Faith are present.Maintains current knowledge of information technology associated with pharmacy systems such as Intercom Plus, registers, automation, StoreNET to provide support to customers as well as pharmacy staff. Proposes and implements enhancements to pharmacy systems to further promote productivity.Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and participates in 3rd party audit.Follows-up with medical providers’ offices to clarify prescribed medications, dosages, refills, interactions and allergies to suggest alternative medications, and answer medical provider questions.Performs retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness and other preventive healthcare services.Analyzing performance data including pharmacy financial, customer service, and implementation of procedures for pharmacy asset protection and inventory management. Reviews KPI’s, Store Manager, and Healthcare Supervisor.Develops and maintains good relationships with local medical community including physicians, nurses, and other health care providers. Participates in community outreach activities to promote the pharmacy business and further enhance growth opportunities.Partners with Central Pharmacy Operations for customer registration, 3rd party reviews, and assists with resolving customer issues to support the Well Experience locations. In virtual environments, conducts virtual product review by following specific company procedures and guidelines (e.g. using specific photographs taken by the technicians sent electronically during the F4 process and reduce transactional tasks).People & Performance ManagementAssists the Pharmacy with staff hiring and training. Reinforces the direction of Pharmacy staff performance by coaching, and providing constructive feedback, monitoring customer service, and fostering employee development.Promotes teamwork and motivates team members by establishing expectations, monitors and recognizes progress, and fosters a shared vision.Training & Personal Development, Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals, company publications, and communications. Maintains awareness of developments in retail and management and pursues best practices that would enhance performance.Obtains necessary certifications, education credits and training such as People Plus Learning modules as required by the Company. Seeks professional development by monitoring one’s performance, solicits for constructive feedback. Communications

Pharmacist Manager Wal-Mart 2-1995 to 6-2003

Managing a high volume big box retail pharmacy. Provides comprehensive patient care to customers by processing and accurately dispensing prescription orders; administering immunizations; counseling customers regarding health care and prescription medication needs; and maintaining confidential information, controlled medications and required documentation. Drives sales and profit in the Pharmacy and OTC areas by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, in-stock and inventory levels, budgeting and forecasting sales, developing and maintaining cross functional relationships, and assessing economic trends and demographics. Models, enforces, and provides direction and guidance to Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards. Oversees the implementation of and participates in community outreach programs and encourages Associates to serve as a good member of the community. Ensures compliance with Company and legal policies, procedures, and regulations for assigned areas by analyzing and interpreting reports, implementing and monitoring loss prevention and safety controls, overseeing safety, operational, and quality assurance reviews, developing and implementing action plans, and providing direction and guidance on executing Company programs and strategic initiatives. Provides supervision and development opportunities for Associates in assigned areas by selecting, training, mentoring, assigning duties, providing performance feedback, providing recognition, and ensuring diversity awareness.Provides comprehensive patient care to customers by processing and accurately dispensing prescription orders; administering immunizations; counseling customers regarding health care and prescription medication needs; and maintaining confidential information, controlled medications and required documentation. Drives sales and profit in the Pharmacy and OTC areas by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, in-stock and inventory levels, budgeting and forecasting sales, developing and maintaining cross functional relationships, and assessing economic trends and demographics. Models, enforces, and provides direction and guidance to Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards. Oversees the implementation of and participates in community outreach programs and encourages Associates to serve as a good member of the community. Ensures compliance with Company and legal policies, procedures, and regulations for assigned areas

Societies and Memberships

American Association of Oriental Medicine

Knights of Columbus

Shriner Sesosteras

Free Mason 32deg

Kappa Psi

SAE

NCCAOM

Accomplishments

Utilizing my experience to a dual role of managing and clinical application to heal both mentally and physically. I came to serve not be served.

Treated professional golfer to win the US OPEN 2009 with a record 22 under par at Crooked Stick. Performance enhancement through a series of treatments with acupuncture and different modalities. Average drives of 250 yards increased to 278 to 301 yards.

Anthony Guido

Walmart

5340 E 800 So

Columbia City, Indiana

46725

260-***-****

Roger Castetter

Walmart

4935 S Wayne St

Ft. Wayne, Indiana

46807

260-***-****

Tara Ritaaco

Walt Disney

7409 Pelican St

Carlsbad, Ca

92011

760-***-****



Contact this candidate