Fulfillment Specialist, Surgical Coordinator

CHRISTINA FURST

443-***-**** ************@*****.*** Forest Hill, MD 21050

EXPERIENCE

FULFILLMENT SPECIALIST, Hunt Valley, MD

AssuredPartners, March 2022-Present

• Provides support to the Account Management, Communications, and Sales teams. Assist in managing the annual renewal process, including assisting with fulfillment of open enrollment communications and change forms.

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• Assist in daily COBRA mailings, leading the fulfillment process of all COBRA specific general rights notices. Responsible for all Account Management and Communications team fulfillments/mailings, including but not limited to the following: FSA Welcome Kits, COBRA OE packets, New Hire packets/postcards, Medicare D notices and 1095 notices.

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• Assist Account Managers and Sales teams with binding presentations.

• Correcting and inputting data into excel files.

• Respond to routine and non routine correspondence.

• Perform other duties and special projects as assigned. Compiled and entered data into various databases to ensure accuracy and completeness. Such as Excel and Smartsheet.

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• Used Microsoft Office Suite to create and revise documents and presentations. SURGICAL COORDINATOR, Lutherville Timonium, MD

Chesapeake Oral Surgery & Dental Implants, July 2019-February 2021

• Managed and maintained schedules for the doctor and dental assistants.

• Arranged time and date for patients procedures.

Performed general secretarial duties, including - answer phones, scheduled patient appointments, scheduled meetings, faxing and mailing documents.

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• Filled out disability forms, and FMLA forms for patients. Performed bookkeeping duties, such as credits, and collections, preparing and sending financial statements and bills and keeping financial records.

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• Transmitted correspondence and medical records by mail, e-mail and fax.

• Completed documents, case histories, and forms, such as intake and insurance forms.

• Conducted patient pre-certification on proper insurance approval for appointments and medical care. SURGICAL COORDINATOR, Towson, MD

Baltimore Colorectal & Surgical Specialist, May 2011-July 2019

• Managed and maintained schedules for the doctor and medical assistants.

• Provided pre-op, post-op, and follow-up instructions to patients in the office and by phone.

• Verified patients insurance coverage, determined if referral or authorization for surgery is required.

• Arranged time, date, and location for procedure; arranged pre-operative testing as needed.

• Posted all procedures through a computer system to schedule time in the operating room.

• Completed disability and FMLA forms for patients reimbursement and time off of work.

• Handled petty cash and collected payments from patients.

• Pre-certifications for surgeries, admissions, and ancillary diagnostic testing.

• Sent correct CPT and ICD-10 codes to billing company.

• Heavy communication with various members of hospital staff, doctors offices, patients and patient families. General secretarial duties, including- answering phones, scheduling meetings, appointments, faxing and mailing documents.

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• Assisted doctor in exam rooms.

Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records.

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• Completed documents, case histories, and forms, such as intake and insurance forms. NURSING SUPPORT TECHNICIAN/ CNA/ ENDOSCOPY TECH, Towson, MD Greater Baltimore Medical Center, August 2005-May 2019

• Maintained accurate records of patient care, condition, progress and concerns.

• Helped patient with personal hygiene tasks by giving sponge baths, changing clothes and assisting with toileting.

• Monitored vital signs, such as blood pressure, heart rate, temperature, and pulse oxygen.

• Tested and recorded blood glucose levels.

• Inserted and discontinued foley catheters and performed bladder scans.

• Assisted nurses with wound care for pressure ulcers, bed sores and surgical wound sites.

• Documented or reported observations of patient behavior, complaints or physical symptoms to nurses.

• Prepared for surgery by positioning patient on gurney for transfer to operating room.

• Administered electrocardiograms, noting any abnormality in heart rate or rhythm.

• Turned and repositioned bedfast patients to prevent bedsores.

• Collected specimens, such as urine, feces, and sputum.

• Communicated with patients to ascertain feelings and needed for assistance and social and emotional support. ENDOSCOPY TECHNICIAN, Towson, MD

Greater Baltimore Medical Center

• Assisted physicians and registered nurses in conduct of endoscopic procedures.

• Advance the scope during procedures under the direction of the physician.

• Some ERCP and EUS training

Disinfected, and calibrate scopes and other endoscopic instruments according to manufacturer recommendations and facility standards.

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• Prepared suites and rooms accorded to endoscopic procedure requirements.

• Collected specimens from patients, used standard medical procedures. Placed devices such as blood pressure cuffs, pulse oximeter sensors, nasal cannulas, surgical cautery pads and cardiac monitoring electrodes on patients to monitor vital signs.

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• Attended in-service training to validate and refresh basic professional skills.

• Positioned or transported patients in accordance with instructions from medical personnel.

• Committed to delivering excellent customer service while working in a fast-paced environment.

• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible. EDUCATION

COMPLETED COURSEWORK TOWARDS MEDICAL CODING AND BILLING VOCATIONAL SCHOOL CERTIFICATE

COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA, Parkville, MD Parkville High School

SKILLS

Effective Written And Verbal Communication Computer Proficiency And Microsoft Office Microsoft Excel Microsoft Word Smartsheet Cobrapoint Diagnostic Codes Medical Billing And Collections Coding Proficiency Health Information Policy And Procedure Development Records Organization And Review

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