Data Entry Customer Service
Resume:
*.********@*****.***
Sussex, NJ ***61
Skills
Team Management and
Supervision
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• Friendly and Relatable
• Customer Service Management
• Adaptability and Dependability
• Cash Handling
• Reliable and Responsible
• Customer Relations
• Policies and Procedures
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Acme - Office Coordinator
Sussex, NJ
10/2015 - 11/2022
Great Atlantic & Pacific Tea - Front End Manager
Suss, NJ
01/2002 - 10/2015
Charity Maes
Summary
Experience
Input accurate account data to efficiently update company database and maintain detailed records.
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Processed bi-weekly payroll for 110 employees, accounting for taxes, leave and special reimbursements or commissions.
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Completed benefits paperwork, processed employee incident reports and performed data entry tasks to maximize team productivity.
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Cultivated client loyalty and consistent referrals by proficiently managing customer relationships.
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Instructed new hires on administrative procedures and company policies, closely checking work to verify performance.
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Handled scheduling and managed timely and effective allocation of resources and calendars.
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• Interpreted and communicated work procedures and company policies to staff.
• Used judgment and initiative in handling confidential matters and requests.
• Managed office inventory and placed new supply orders. Administered payroll and maintained proper documentation of employee personnel.
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Prepared cash deposits and balanced store safe for opening and closing of business.
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Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
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Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
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• Counted and balanced cashier drawers.
• Built and maintained productive relationships with employees.
• Assisted customers by providing information and resolving complaints.
• Created and optimized employee schedules for shift coverage.
• Managed customer complaints and rectified issues to complete satisfaction.
• Welcomed large volume of guests and improved overall customer service. Managed cash flow of store, including cashier operations, bookkeeping and security.
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Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
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Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
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Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
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Monitored checkout counters and self-checkout areas to assist with complex transactions.
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Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
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Contact this candidate