Customer Service Territory Manager

JOSUE R RODRIGUEZ

**** ***** **** **, ******** TX, 77441 · 305-***-****

******************@*****.*** · https://www.linkedin.com/mwlite/in/josue-rodriguez-3b7198127 ·

Results-Driven Marketing Territory manager for strategic Market, more than 20 years of experience combining marketing expertise, decision making based on data, strategic planning based on data and business development to deliver substantial growth in highly competitive markets on different industries. Adept at creating effective strategies to maximize growth opportunities; along with skills establishing win-win relationship and addressing diverse customer needs by proposing innovative solutions that meet objective ensuring upmost satisfaction. I have successfully managed marketing programs, products and key accounts in the following industries: Retails, Wholesales, Consumer product Goods (CPG), B2B, International Market and Chains and Franchise.

-Competitive Market research and analysis

-Proven track record of obtaining KPIs (Key performance indicators), create excellent customer relations, account growth, retention and bottom-line revenue.

-Results-oriented in deadlines-driven operations and the ability to identify and resolve challenges in initial stages.

-Pro efficiency at facilitation, training and coaching to Team members to foster unity toward fulfillment of target goals.

EXPERIENCE

2015 – CURRENT

STRATEGIC CITY TERRITORY MANAGER, RJ REYNOLDS (BRITISH AMERICAN TOBACCO)

-Manage Customers on all distribution channel: Wholesale, retail (chains, independent, and franchise) and consumers.

-Prepare Marketing contracts for the customers based in Data.

-Present, sign and manage Marketing contracts.

-Supervise and audit the field to ensure customers compliance with the marketing contracts.

-Manage and approve payments, buy-down and advertising royalties according to compliance with the marketing contracts.

-Analyzed data (area trending, Demographic preferences, Area sales) to determine the best marketing contract for the customers.

-Manage Marketing budget for specific Territory.

-Set goals and objective to accomplishes Sale’s forecast.

-Set goals and objective to accomplished KPI’s (sales Volume and Share of market)

-Design and approve POGs on customers.

-Manage of new product launching.

-Advertising campaigns execution.

2014 – 2015

TECH BENCH AND CUSTOMER SERVICE MANAGER, TIGER DIRECT (SYSTEMAX)

-Set sales forecast.

-Set strategies to reach sales, and growth revenue.

-Create strategies to drive traffic from sales floor to the tech bench.

-Create new products to satisfy customer’s needs.

-Process and approve customer’s returns.

-Process customers complains according to the company’s customers service policies.

-Supervise, Evaluate, Coach and train the tech bench and Customer service staff (13 A+ certify technicians, 4 services advisors, 4 customer service clerks).

-Design and execute POGs for BYOPC (build your own PC).

-Serve retail store as MOD (Manager on Duty) Shift, including manage sales representatives and cashiers, administrative close of the store including register close and bank deposits.

2005-2014

INTERNATIONAL SALES MANAGER, MIAMI AUDIO MUSIC, INC.

-Increase International market share by 25% within 8 months.

-Created and launched new online marketing strategies to increase awareness on international customers.

-Developed annual sales forecast based on Data.

-Created strategies to accomplished quarterly targets and annual forecast.

-Developed annual sales department budget.

-Planned and directed staff training and performance evaluation.

-Review operational records and reports to project sales and determine profitability.

-Support to warehouse and logistic departments.

-Develop new vendor’s relationships on industries trade show.

-Handled company booth on industry trade shows.

SKILLS

Goal oriented

Compelling commercial proposal writer

Analytical data comprehension

Specialist on B-to-B relationship

Decision making

Strategic account development

Analytical problem solver

Empower high-performance Team

Communication skills

EDUCATION

AUGUST 1997

BACHELOR BA, UNIVERSITY ON INDUSTRIAL TECHNOLOGY, VALENCIIA, VENEZUELA

AUGUST 1997

SPECIALITATION IN MARKETING AND SALES TECHNIQUES, UNIVERSITY ON INDUSTRIAL TECHNOLOGY, VALENCIA, VENEZUELA.

COMPUTER SKILLS AND LANGUAGES

LANGUAGES:

-ENGLISH

-SPANISH

-PORTUGES (CONVERSATIONAL)

SOFTWARE:

-FULLY PROFICIENT IN MICROSOFT OFFICE (EXCEL, WORD, POWERPOINT, ETC)

-QUICKBOOK

-SAP

-PEACHTREE

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