Administrative Assistant Service Representative
Resume:
KRISTIN K. BRENTISE
Davenport, IA. 52804
*********@***.***
OBJECTIVE: To obtain a Customer Service Representative position.
EXPERIENCE: As a nursing assistant developed a one-on-one rapport with patients and
provided the best care while following their care plan
Communicated with provider offices and resolved any barriers for the retrieval of
medical records, performed research with the claims software, databases and vendor software.
Worked one on one with Clinical Quality Manager as an Administrative Assistant while working with multiple team players to complete and comply medical record retrieval in which we performed research with the claims software, databases and vendor software.
Worked in a call center taking inbound calls while wearing a head set, looking up the customers account, typing notes in their account on the computer data bases.
Customer service positions and handling payments.
QUALITY
ASSURANCE: Met and excelled the quality standards in all positions held.
EXPERINCE:
Type 50-60 wpm
Data entry 10 key at 100%
Operate computer: word perfect, Microsoft office, windows, personnel communicator daily, excel with the knowledge of spreadsheets, outlook, QSHR (UHC/Inovalan database), Alert Analytics (Vendor Outcome’s software), iLead (UHC Medicare claims software), iSet (UHC Commercial claims software). FACETs
Document and update files for Workman’s Compensation
Count, document and balance daily cash drawer
Document and balance credit card machine daily
Previous
Employment Hy-Vee Grocery Store: 10/2019-still employed, last worked 03/2020 due to
Covid-19
Cashier, taking payments via cash, credit card and/or check, answering customers questions regarding price or location of store items, bagging customers products.
EGS/APAC Corp. Davenport-Expert Global Solutions: 06/20/2016-01/07/2017
Answered in bound calls regarding medication refills, taking payments on the customers account, answering questions regarding coverage for the customer, view the customers account on when the last item was shipped, above all focusing in on all customer questions with care and accuracy to maintain the callers needs with one call service.
Account Temps Staffing Agency:
In the fall of 2015 I was on a short assignment with The Advanced Imaging Center where I worked the front counter and checked patients in and out for their procedure’s as well as checking that their insurance was current with our records along with verifying their demographics are up to date
Helped with getting the next day schedule out along with placing orders in there proper place for the next day’s procedure’s
Equity Staffing Group for United Healthcare: 01/2014-05/2015
Contracted from Jan 15, 2014 – May 15, 2014 and Jan 15, 2015 – May 15, 2015
Project Quality Control Assistant
Communicated with several managers to retrieve medical records from providers
Performed research within software, databases and vendor software
Managed sensitive medical records while maintaining 100% compliance with HIPPA
Faxed and or mailed medical record request for specific medical measures to perform a chase of a medical record, when received back with proper medical information needed I then went into the system and closed the chase
Worked as a team lead in various projects to retrieve, review medical records to ensure proper information was given on medical record request and saved medical records in respective folders with everyone working in the same direction
Worked in Alert with open pends to resolve issues from various vendors to retrieve medical records once researched for correct information found from various databases with follow up phone calls to facilities, clinics and private medical offices closed the pends with proper instruction to the vendor.
Communicated daily by email and personal communicator with various people and managers across the United States to complete and comply with the projects at hand while working one on one with my direct Clinical Quality Manager as an Administrative Assistant
Multi tasked daily to complete every task at hand given
Collected daily mail of hard copy medical records, scanned and saved into Outlook folder and closed the chase in HTA system and forwarded any invoices that were sent
Retrieved messages from the daily 800 call in line, returned each call in a timely manner and resolved any issues and answered all questions they may have had regarding the HEDIS Audit
Casey’s General Store: 06/2013-12/2013
Run register and maintain safe amounts for opening and closing daily register drawers. Responsible for all cash going in and out of safe. Greeting and assisting customers.
Kristin K. Brentise page 2 resume
Trinity Medical Center: 02/2004-06/2012
Patient Care Technician where I performed one on one care to patients on the floor who need help. I then transferred to the Registration Department and worked in Bed Control where I assigned rooms for patients that needed a room after being seen in the ER and after surgical procedures while working one-on-one with the house supervisor and nursing staff. Then transferred to working on the daily patient schedule and pulled doctors orders off the system to have ready for next business day or called the office to get orders needed while registering walk in patients who had hand written orders for tests done at the hospital and checked their insurance for eligibility at time of service, while managing the phones lines and assisting walk-in patients as they come in the front. I then transferred to the pre-access center as
a pre-access coordinator I, in which I pre registered patients over the
phone to get as much demographic information needed for their paperwork upon arrival at the hospital for check in time as well as verify their insurance for eligibility and get the pre approval for patient services rendered of high dollar amount testing along with answering inbound calls and retrieving messages from the department voice mail box
EDUCATION:
Davenport Barber College – 1985
Bill Hills College of Cosmetology – 1990
GED _ 2002
Scott Community College – 2002-2008
Kristin K. Brentise page 3 resume
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