Brandy Lightsey

Baxley, GA *****

adv4vu@r.postjobfree.com

+1-912-***-****

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Work Experience

Leadman Final Finish

Impact Housing - Baxley, GA

January 2022 to June 2022

• Monitored employees by inspecting work for accuracy, quality and throughout.

• Smoothed, shaped and touched up surfaces, preparing finish and bolstering integrity using sandpaper and grinders, putty, brushes and sprays.

• Used numerous types of power tools and other equipment daily.

• Maintained accurate records of production activities. Furniture Refinisher

Whistlestop Antiques - Baxley, GA

January 2017 to February 2019

• Selected paint, stain, lacquer and varnish, depending on wood type and surface conditions.

• Examined pieces to determine damage, deterioration and optimal restoration method.

• Removed imperfections such as burrs or filled in depressions to meet quality standards for each piece.

• Stripped old finishes and worn or damaged parts to make skilled repairs and restore optimal appearances.

• Completed attractive, high-quality finishes by applying paint, oil or stain to wood grain.

• Sealed surfaces with lacquers and other compounds to protect finishes. Restaurant Manager

Southern Grill and BBQ - Baxley, GA

February 2014 to December 2016

• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

• Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.

• Completed thorough opening, closing and shift change functions to maintain operational standards each day.

• Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.

• Performed opening and closing procedures each day.

• Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.

• Oversaw training of supervisors to develop leadership and customer service skills.

• Prepared employee schedules to maintain appropriate staffing levels during peak periods. Personal Assistant

Straton Hall - Jekyll Island, GA

October 2012 to January 2014

• Organized personal and professional calendars with reminders for upcoming meetings and events.

• Checked personal and professional activities to remind employer of priority tasks and deadlines.

• Prioritized and led project organization, keeping track of deadlines and corresponding with team members.

• Maintained clerical correspondence via email and phone.

• Screened telephone calls and inquiries and directed as appropriate.

• Restocked office and break room supplies and made appropriate equipment orders.

• Ran errands to help with daily tasks, enabling employer to focus on more pressing duties. Customer Service Sales Representative

Brinks Home Security - Richmond Hill, GA

August 2010 to September 2012

• Answered customer questions about products and services and recommended appropriate solutions.

• Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.

• Educated customers on product features and technical details to highlight benefits.

• Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.

• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

• Drove sales of company products and services by meeting with customers using strategic and organized approach.

Collections Representative

Collectron - Savannah, GA

December 2008 to May 2010

• Advised debtors on payment options and set up payment plans.

• Reasoned with customers and attempted to negotiate full balance payments.

• Handled irate customers smoothly to achieve performance targets.

• Used effective questioning techniques to clarify why debtors were delinquent.

• Recorded and updated customer personal accounts with accurate contact information.

• Met demands of busy collections group by performing high volume of daily calls. Education

Southeastern Technical College - Vidalia, GA, US

October 2011

Skills

• Safety Regulations Compliance

• Computer Skills

• Filing and Smoothing

• Problem Resolution

• Planning & Organizing

• Microsoft Office

• People Skills

• Maintenance & Repair

• Friendly, Positive Attitude

• Training & Development

• Customer Service

• Finishing Chemicals and Materials

• Call Center

• Customer Support

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