Monica Diaz

323-***-**** adv4vg@r.postjobfree.com Los Angeles, CA 90022

SUMMARY

Motivated Administration Assistance with 15+ years of experience offering office support in business industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. SKILLS

Inventory Systems

Memo Preparation

Records Management Systems

Program File Distribution

Sensitive Material Handling

Accounting Support

Cash Deposit Preparation

Data Entry Documentation

Excel Spreadsheets

Mail Management

Appointment Coordination

Office Equipment Operation

Multi-Line Telephone Systems

Document and File Management

Computers and Technology

Supply Inventory Control

Database and Client Management Systems

Confidentiality and Data Protection

Professional and Courteous

Multitasking and Time Management

Verbal and Written Communication

Schedule Management

Microsoft Office

EXPERIENCE

Administrative Assistant, Caraustar, August 2012-October 2020 Commerce, CA

Answered phone calls and emails to provide information, resulting in effective business correspondence.

Inventoried and ordered supplies for office.

Provided secretarial and office management support while building cooperative working relationships.

Scheduled appointments, meetings and events for management staff. Coordinated appointments, meetings and conferences. Maintained accurate department and customer records. Prepared and prioritized calendars and correspondence. Directed customer communication to appropriate department personnel. Composed correspondence, reports and meeting notes. Tracked and submitted employee timesheets to prepare for payroll processing. Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion. Pleasantly welcomed visitors, answered phone calls and maintained front reception desk. Created spreadsheets in Microsoft Excel for record-keeping and reporting. Kept office equipment functional and supplies well-stocked to promote efficient operations. Responded to customer issues to provide immediate resolution and improve retention. Sorted and distributed incoming faxes, letters and emails for office distribution. Updated system to organize office documentation, maximizing efficiency and increasing productivity.

Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.

Coordinated catering services for various functions, including sales trainings and department meetings.

Drove customer feedback to deliver information to management for corrective action. Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.

Handled incoming calls and directed callers to appropriate department or employee. CSR/ Dara Entry Clerk, India Ink, June 2005-January 2010 Vernon, CA

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Consulted with customers regarding needs and addressed concerns. Handled translation calls with open and clear communication skills to quickly get to root of each issue.

Processed company receipts, sales invoices and payments from customers and suppliers. Verified and processed invoices from vendors and contacted suppliers regarding billing errors. Entered employee records, time cards and miscellaneous deductions for payroll. Coded invoices and other records to maintain organized and accurate records. Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.

Maintained database by entering new and updated customer and account information. Data Entry Clerk, Long Beach Fire Department Headquakers, January 2002-November 2004 Long Beach, CA

Scanned and stored files and records electronically to reduce paper files and secure data. Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.

Transferred data from hard copies to digital databases, organizing information in new formats. Identified and corrected data entry errors to prevent duplication across systems. Reviewed and updated account information in company computer system. Verified outdated data and implemented necessary changes to records. Supported data entry across departments as requested, switching promptly to new projects. Completed database backups to secure information.

Input new data to test customer and account system changes and upgrades. Verified confidential or private client information in adherence to state and federal laws. EDUCATION AND TRAINING

Associate of Business Administration

Business Administration, East Los Angeles Occupational Center, Los Angeles CA May 2012 Business Administration, Long Beach Job Corp, Long Beach, CA August 2002 High School Diploma

Garfield High School, US, East Los Angeles June 2001 LANGUAGES

Spanish:

Native/ Bilingual

English:

Professional

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