Service Representative Data Entry

Charlotte, NC ***** 704-***-**** ***********@***.***

WAUNDRA PEARCE

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Also, able to seek and maintain full-time position that offers professional challenges utilizing interpersonal Skills, excellent time management and problem-solving skills. PROFESSIONAL

SUMMARY

SKILLS ● Microsoft Excel

● Microsoft Office

● 10 Key Data Entry

● Invoicing

● Customer Retention

● Word processing

● Computer literacy

● Customer Service

● Office Management

● Human Resources

AR BILLING SPECIALIST 07/2022 to 03/2023

Maersk Inc

ACCOUNTANT SPECIALIST 08/2021 to 06/2022

BACE LLC

CUSTOMER SERVICE REPRESENTATIVE 05/2020 to 07/2021 Service Pros Installation Group

WORK HISTORY

Worked with Collections. facilities, and other customers, administered policies to provide on-time, targeted delivery or invoices, statements, reminders and various other correspondences related to the billing and settlement of charges.

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Maintained and monitored all billing information from customers in standard format according to established rates.

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Monitored incoming queues and responded to billing inquiries generated by internal/external customers.

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Researched, investigated, and recommended business process solutions that ensure delivery methods reached the intended targets.

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● Ensured vendors bills were processed accurately and paid within the specified terms. Performed daily financial transactions which included computing, posting, verifying, and recording accounts receivable data.

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● Established and maintained relationships with new and existing vendors.

● Compared purchase orders, prices, terms of payment and other charges.

● Helped with Ad-HOC projects when assigned.

● Provided support to prospective and existing customers with flooring installation questions

● Created WO for post install repairs/inspections. Worked with Delegations within multiple Workrooms depending on store number and city/state of customer.

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DATA ANALYST 03/2019 to 04/2020

Iron Mountain

REMOTE ADMINISTRATIVE ASSISTANT/ACCOUNTING CLERK 01/2018 to 02/2019 Charlotte Renovation Solutions

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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● Keyed underwriting and claims documents into the DCS program.

● Keyed insured name, policy number and expiration date of policies into DCS. Utilized strong attention to detail when validating the keyed information for errors prior to transmittal to SKP.

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Utilized invoice software to create invoices for multiple accounts for the company such as Sherwin Williams, Sunbelt and Ferguson.

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Utilized Google and Dropbox to send and receive inquiry emails for accounts balances due for payment to and from the company.

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Utilized customer service skills to take calls for new assignments and projects for the company which included inbound and outbound calling.

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Completed clerical tasks including filing, faxing, scheduling, placing orders, and payron utilizing the company.

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Zebulon B Vance High School

High School Diploma, 06/1999

EDUCATION

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