Dock Worker Customer Service

MANAGEMENT SALES, TERRITORY, OPERATIONS

Results-oriented and self-motivated professional with 17+ years of experience in Operations Management for a temporary liquid handling solutions provider. Delivers excellent leadership across operations and sales to drive revenue and streamline internal processes, while acquiring and maintaining key partnerships. Leverages intuitive interpersonal and communication skills to consistently deliver excellent customer service, foster relationships, and close sales.

Operations Management

Team Leadership & Coordination

Stakeholder Communication

Customer Service Excellence

Sales Leadership

Business Development

Strategic Problem-Solving

Recruitment Support

Proposal Development

PROFESSIONAL EXPERIENCE

Sales Representative Bridgestone HosePower Seattle, WA. Sept. 2022 – Present

Maintains quality and timely service to existing accounts while building relationships with new businesses.

Operations Manager Rain for Rent Arlington, WA Aug. 2005 – July 2022

Supervises Labor and Sales Teams to delegate, oversee, and fulfill operational activities and sales targets for this leading provider of temporary irrigation equipment, primarily for construction sites and oil refineries. Secures and manages contracts with stakeholders including private entities as well as county and federal-level agencies through business development and client correspondence.

Selected Accomplishments:

Achieved zero major safety incidents through 7-year period through strategic planning and involved personnel management with a focus on promoting knowledge and adherence with standard safety procedures.

Immensely contributed to business-critical projects, including a $200M bypass construction, and a monthly service contract for a major oil refinery worth $30K - $70K, successfully strengthening ongoing partnership of 16 years with client.

Key Responsibilities:

Staff Management: Conducts performance review for all employees under supervision, including the progress of Sales Team while supporting staffing activities including recruitment, firing, and HR communication.

Bid Proposals: Obtains new and lucrative contracts from new and existing clients, creating bids detailing pricing, timelines, and quality, selling company services, and establishing relationship with clients.

Project Coordination: Manages staff, budget, resources, equipment, logistics, and timelines for approved contracts ensuring all progress align with established work of scope and client requirements.

Sales Calls: Facilitates hands-on training and orientation for new Sales Team members to acclimatize them with standard operations while also serving as primary point of contact for high-value clients.

Inside Sales: Receives project specifications and requirements from inbound client calls to secure new partnerships, applying consultative approach to recommend Rain for Rent’s services.

Safety Compliance: Ensures personnel and property safety by promoting and monitoring complete adherence with HSE protocols including usage of site-appropriate PPEs while conducting tests to drive staff cooperation on safety goals.

Customer Service: Develops rapport with clients through correspondence and conflict resolution, listening to both successes and failures to further improve customer service while providing appropriate information regarding pricing and performance.

Class A Driver Rain for Rent Arlington, WA 1998 – 2005

Driver / Dock Worker Roadway Express Oakland, CA 1997 – 1998

Route Manager, Team Builder & Route Sales Representative G&K Services San Francisco, CA 1994 – 1997

EDUCATION & PROFESSIONAL DEVELOPMENT

Diploma Antioch High School Antioch, CA 1998

Additional Training:

Ongoing Professional Development Rain for Rent 1998 – Present

Service Performance Training G&K Services 1997

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