Legal Assistant Service Administrator
Resume:
Shantel O'Neal
Coral Springs, FL *****
********@****.***
To obtain long term employment with a well established organization where I may fully utilize my skills and abilities.
Authorized to work in the US for any employer
Work Experience
Billing Service Administrator
ADT Commercial (formally RedHawk Fire & Security) - Boca Raton, FL July 2020 to Present
• Accountable for Invoicing Commercial Service Work Orders for the Entire Country
• Process an average of 1500 invoices weekly
• Report breakdowns to the appropriate branches
Corporate Billing Administrator
Red Hawk Fire & Security - Boca Raton, FL
May 2015 to July 2020
• Accountable for Invoicing service work orders for over 20 branches
• Process invoices and mail an average of 500 invoices daily
• Email invoices and upload invoices to portals
• Manage customer accounts
• Report breakdowns to the appropriate branch
• Trouble shoot problem contract to ensure accuracy
• Ensure GL Codes are correctly entered in system
• Troubleshoot system problem alongside IT to ensure accuracy Legal Assistant
Zekheim & Lavrar P.A
December 2013 to April 2015
Call Monitoring - Listen to calls be sent to the clients to be reviewed
• Inputting agents attendance on excel spreadsheet weekly
• Answer telephone - direct calls to the correct agent
• Assist with customer service calls.
Legal Assistant/Special Projects Team
Connolly, Geaney, Ablitt & Williard, P.C
September 2012 to September 2013
Review, Sort and Distribute all incoming mail
• Receive, review and distribute original docs
• Determine and distribute litigation and uncontested mail
• Update and save documents to client and internal systems
• E-File pleadings
• Calendar all hearing dates including trial, CMC's and LOP's
• Draft pleadings i.e. Notice of Dropping and Notice of Filings Secretary
Public Works Department
June 2009 to August 2012
Greet incoming customers/clients.
• Answer and transfer all incoming calls.
• Prepare correspondence letters, filing and faxing
• Assisted with the inventory of supplies and equipment.
• Coordinate and maintain calendar for department meetings Legal Assistant
Ben-Ezra & Katz, P.A
May 2008 to May 2009
Review all incoming pleadings and distribute accordingly
• Prepare Fedex packages for all outgoing FJ hearings
• Update client systems such as Vendorscape and LPS
• Attend to mail and file away daily
File clerk
Public Works Department
January 2006 to May 2008
Assist with attending to all incoming clients/customers
• Assist with answering and transferring incoming calls
• Filing according to department system
• Review and disburse incoming mail
• Assist with distributing office supplies
• Maintain office inventory
Education
diploma
Northeast High School
June 2003
Skills
• Cashiering
• Microsoft Word
• Microsoft Excel
• Administrative Experience
• Microsoft Outlook
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