Shantel O'Neal

Coral Springs, FL *****

adv4us@r.postjobfree.com

+1-954-***-****

To obtain long term employment with a well established organization where I may fully utilize my skills and abilities.

Authorized to work in the US for any employer

Work Experience

Billing Service Administrator

ADT Commercial (formally RedHawk Fire & Security) - Boca Raton, FL July 2020 to Present

• Accountable for Invoicing Commercial Service Work Orders for the Entire Country

• Process an average of 1500 invoices weekly

• Report breakdowns to the appropriate branches

Corporate Billing Administrator

Red Hawk Fire & Security - Boca Raton, FL

May 2015 to July 2020

• Accountable for Invoicing service work orders for over 20 branches

• Process invoices and mail an average of 500 invoices daily

• Email invoices and upload invoices to portals

• Manage customer accounts

• Report breakdowns to the appropriate branch

• Trouble shoot problem contract to ensure accuracy

• Ensure GL Codes are correctly entered in system

• Troubleshoot system problem alongside IT to ensure accuracy Legal Assistant

Zekheim & Lavrar P.A

December 2013 to April 2015

Call Monitoring - Listen to calls be sent to the clients to be reviewed

• Inputting agents attendance on excel spreadsheet weekly

• Answer telephone - direct calls to the correct agent

• Assist with customer service calls.

Legal Assistant/Special Projects Team

Connolly, Geaney, Ablitt & Williard, P.C

September 2012 to September 2013

Review, Sort and Distribute all incoming mail

• Receive, review and distribute original docs

• Determine and distribute litigation and uncontested mail

• Update and save documents to client and internal systems

• E-File pleadings

• Calendar all hearing dates including trial, CMC's and LOP's

• Draft pleadings i.e. Notice of Dropping and Notice of Filings Secretary

Public Works Department

June 2009 to August 2012

Greet incoming customers/clients.

• Answer and transfer all incoming calls.

• Prepare correspondence letters, filing and faxing

• Assisted with the inventory of supplies and equipment.

• Coordinate and maintain calendar for department meetings Legal Assistant

Ben-Ezra & Katz, P.A

May 2008 to May 2009

Review all incoming pleadings and distribute accordingly

• Prepare Fedex packages for all outgoing FJ hearings

• Update client systems such as Vendorscape and LPS

• Attend to mail and file away daily

File clerk

Public Works Department

January 2006 to May 2008

Assist with attending to all incoming clients/customers

• Assist with answering and transferring incoming calls

• Filing according to department system

• Review and disburse incoming mail

• Assist with distributing office supplies

• Maintain office inventory

Education

diploma

Northeast High School

June 2003

Skills

• Cashiering

• Microsoft Word

• Microsoft Excel

• Administrative Experience

• Microsoft Outlook

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