Service Representative Customer

Alma Delia Rendon

**** ********** **** ***. * Oak park, IL 60302 312-***-**** **********@*****.***

OBJECTIVE

Seeking a position that will benefit from my twenty plus years of office administration and customer service experience. My positive interaction and bi-lingual skills (Spanish/English)”enhance my excellent interpersonal, verbal, and communication skills. I want to utilize these skills I have developed during my years of service with the financial community.

PROFESSIONAL HISTORY

Core-Community Organized Relief effort

(Logistic Manager and Outreach) from May 2020 to present

CORE (Community Organized Relief Effort) working to provide free COVID-19 tests

as well as assisting with vaccinations to communities. The Logistics Manager will

oversee the warehouse operations and ensure a consistent pipeline for procurement and delivery of materials and supplies. Outreach candidates are responsible to educate underprivileged individuals in lower income communities and neighborhoods in the chicagoland area on the importance of vaccination, for them and the people around them

Michael Goldstein & Associates – Chicago, IL (Clerk/Interpreter - July 2012 to present)

I Serve as a special assistant (part-time) for the law firm that specializes in assisting Hispanic-heritage clients in resolving issues with U.S. financial institutions. Typical projects include file maintenance, interviewing clients and translation assistance for document preparation.

Byline Bank - Chicago, IL (Teller Supervisor - January 2014 to October 2018)

Served as a Teller Supervisor for one of Chicago’s premier wealth and asset management financial institutions. In addition to training junior staff, duties and responsibilities included:

● Receiving deposits for credit- to- client accounts, cashing checks, processing savings deposits and withdrawals, receiving loan and tax payments and issuing money orders, cashier checks and travelers checks;

● Preparing large currency transaction reports detailing transactions exceeding a specified dollar limit;

● Identifying fraudulent transactions, forgeries, and counterfeit bills according to established procedures;

● Balancing and verifying content of cash drawer daily;

● Assisting clients with standard inquiries regarding the status of their accounts;

● Accepting, approving and processing transactions for clients within specified

limits.

AMECURRENT 742471171.1 9-Jul-21 16:24

Amalgamated Bank - Chicago, IL (Senior Teller – March 2008 to July 2010)

Served as a senior customer representative for the Chicago-based commercial bank, which at the time had $750 million in assets. Duties and responsibilities included:

● Receiving deposits for credit- to- client accounts, cashing checks, processing savings deposits and withdrawals, receiving loan and tax payments and issuing money orders, cashier checks and travelers checks;

● Preparing large currency transaction reports detailing transactions exceeding a specified dollar limit;

● Identifying fraudulent transactions, forgeries, and counterfeit bills according to established procedures;

● Balancing and verifying content of cash drawer daily;

● Assisting clients with standard inquiries regarding the status of their accounts;

and

● Accepting, approving and processing transactions for clients within specified

limits.

Northern Trust Bank - Chicago, IL (Senior Teller - July 1992 to October 2007)

Served as a senior customer service representative for one of Chicago’s premier wealth and asset management financial institutions. In addition to training junior staff, duties and responsibilities include:

● Receiving deposits for credit- to- client accounts, cashing checks, processing savings deposits and withdrawals, receiving loan and tax payments and issuing money orders, cashier checks and travelers checks;

● Preparing large currency transaction reports detailing transactions exceeding a specified dollar limits, and balancing/verifying daily cash drawer contents;

● Processing travel advances, opening and closing certificates of deposits, purchasing and selling foreign currency, accepting bonds and treasury/municipal coupons, and resolving passbook out-of-balances for clients.

● Identifying fraudulent transactions, forgeries, and counterfeit bills according to established procedures;

● Assisting clients with standard inquiries regarding the status of their accounts; and

● Accepting, approving and processing transactions for clients within specified limits.

EDUCATION & SPECIAL SKILLS

● Soma Institute Certified Massage Therapist. I currently work Independently and specialize in Swedish, non-Swedish and Sports massage.

● Proficient in Banking and Microsoft Office Applications

● Fluent in English and Spanish (verbal and written)

AMECURRENT 742471171.1 9-Jul-21 16:24

Contact this candidate