Customer Service Executive Assistant

HARIHARAN VENUGOPAL

Mobile : +966-**-***-****)

Email : ********@*****.**.**

Snapshot: Administration /Executive Assistant / Camp Management / Sales Coordination

MBA graduate with overall diversified experience of 20 years in Administration, Executive Assistance, Cash Management, Staff Residential Camp Management, Logistics Coordination, Customer Service, and Sales Coordination

An effective communicator with excellent relationship building & interpersonal skills

Looking forward to explore new opportunities where learning and growth is assured on a balanced platform

Organizational Details and Core Competencies

Admin Assistant, Larsen & Toubro Ltd. (L&T - EPC), for Mansourah Massarah Gold Project, Ma’aden Project (Bechtel PMC), Saudi Arabia

(February 2021 - Present)

Report to the Office of The Project Directors (Ma’aden PMT & Bechtel PMC)

Ensure Client Residential Camp (130 Residents) maintenance with all requirements intact

Ensure Client transportation (within & outside Site) is arranged as per their requirements

Maintain a fleet of 30 Cars (Landcruiser, Prado, Fortuner & Hilux)

Maintain Petty Cash to meet the expenses towards bills submitted by drivers & Client Vehicles

Assist Client Personnel in office functions (Ma’aden, Bechtel, Intertek, Ma’aden Operations)

Support Clients in conference room readiness and meeting requirements

To organize online/offline meetings when required (Teams, WebEx for online)

Maintain confidential files as submitted

Ensure visitors are attended with all their accommodation and food requirements on their arrival

Ensure hassle free supply of Office Stationery & Pantry materials Secretary to the Eastern Province Area Manager, Al Kuhaimi Metal Industries, Dammam, Saudi Arabia

(November 2018 – February 2021)

Organize meetings, presentations and business trips of the AM

Make sure all calls and emails are attended to without missing any

Distribute new customer queries to suitable sales person based on their workload

Generate monthly forecast bill report

Monitor contracts detailed accuracy ration through CRM

Regularly work on ERP Assistant and generate report daily and monthly basis

Create leave request, business trip request, petty cash request for the department

Create quotation (New, Revision, Shop drawing, Fabrication) for all salesmen

Perform administrative deeds as and when required

Substitute the branch accountant in his absence with daily payment receivable activities Sales Coordinator, Enwrap Packaging System Est., Dammam, Saudi Arabia

(January 2018 – November 2018)

Responsible for management of stocks available in the warehouse

Prepare delivery note and invoice for every business made

Follow up on outstanding credit and cash payments from Clients

Ensure all VAT requirements are met and to maintain sales reports accurately

Coordinate between the Client and Sales team so as to ensure smooth business is run

Manage cash owing to daily expenses of the sales team and office requirements

Ensure all customer related information and stock details are updated regularly in Tally Senior Executive - Client Services, Schawk India (P) Limited, Chennai, India

(April 2015 – December 2017)

Responsible for booking of new projects as and when received

Ensure the projects are assigned to right person to achieve the desired output

Check if the Client requirements are attended to during the process of each project

Update all details through the portal for future records

Raise invoice every month complying the company’s policy ensuring no job is missed

Check and ensure no job is tracked twice which could mislead the invoice projection

Assure SLA is followed religiously and Client is satisfied to the core

Ensure daily updates to Client through Skype calls/chats and outlook conversations

Prepare CAPA report by analyzing the error point Project Manager – Customer Service, SPi Technologies, Pondicherry, India

(July 2011 – April 2015)

Process book materials received from Elsevier Publishers and provide full service management

Ensure smooth progress of the projects from inception to completion

Ensure client requirements is met without compromising with the company policies

Ensure progressive and initiative relationship between client and company

Raise proper and appropriate invoice for the projects completed

Maintain smooth relationship with the production team so that the project is shipped to Printer within the time frame fixed

Secretary to Head of the Department, Department of Physical Education & Sports, Pondicherry University, Pondicherry, India

(September 2009 – July 2011)

Organize meetings, presentations and business trips of the HOD

Make sure all calls and emails are attended to without missing any

Attend students grievances resolve them

Assist in conducting National and Inter-National Seminars, Conferences, Workshops and provide Power Point presentations whenever needed

Senior ATM Custodian, Group 4 Securicor Cash Services (I) Pvt. Ltd., Pondicherry, India

(January 2002 – June 2009)

Monitor adequate cash is maintained in the ATM machines all day

Refill cash and receipts whenever required to ensure smooth uninterrupted service of the ATMs

Update Clients (Citi Bank, State Bank of India, Corporation Bank, Bank of Baroda, Union Bank of India, Central Bank of India) with daily functioning of their respective ATMs

Assist the Engineers in getting back connectivity of ATMs in case of network failures Educational Achievements

Post Graduate in MBA (HRM) from Pondicherry University, Pondicherry, with 53%

Graduated in BBA from University of Madras, Chennai, with 44.46%

Diploma in Computer Application and Stenography (DCAS) from Community College, Pondicherry University with 76.9% and a Gold Medal with Distinction

Have completed French course from Alliance Française along with successful completion of DELF (Diplôme d'Etudes en Langue Française) A1 examination with 85.5% Application Skills

Proficient with MS Office tools (Outlook, Excel, Word, PowerPoint, Teams)

Proficient with ERP Assistant (CRM), Worktop

Basic Knowledge in Tally ERP 9 version & Aconex

Personal Details

Date of Birth : 06/01/1982 (DD/MM/YYYY)

Marital Status : Married

Nationality : Indian

Passport Number : V1889988 (Valid until Sep-2031)

Iqama Number : 244-***-**** (Transferrable)

Languages Proficiency : English, Malayalam, Tamil, French (Read, Write & Speak) / Hindi (Speak) HARIHARAN VENUGOPAL

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