Operations, Customer Service, Entertainment operations, Sales.

CONTACT

Address: Hamdan street., Abu Dhabi.

United Arab Emirates 46066

Phone : +971*********

Email : ************@*****.***

DL: 2773586 (Automatic LV)

SKILLS

** ***** ** ********** ** hospitality

management with core competency

towards entertainment operations,

events, admission control, ticketing,

sales and customer service.

Effective conflict resolution

Experienced in call center

operations

Certified Trainer (train the trainer) with

adequate L&D Experience. Induction

and orientation trainings, department

trainings, Products related trainings, soft

skill trainings, creating training

calendars, GAP analysis etc.

IT SKILLS

Advanced in MS Office suite.

Advanced knowledge of Excel and

PowerPoint.

Very good experience in ERP (Oracle)

And Salesforce (Lightening) CRM,

Navision and Oracle Fusion.

POS system operations

Admin level skills in BOS, IREC,

Kidzoft such operation software.

Skilled in editing, familiar to Adobe

Raghunath Devadiga.

Operation Duty Manager

PROFESSIONAL SUMMARY

A result-oriented hospitality management professional and analytical problem-solver, experienced in operations, customer service, events and sales. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to apply training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. WORK HISTORY

Establishment Operation Duty Manager 02/2020 to Present Emaar Entertainments (KidZania). Abu Dhabi, UAE.

Guest Management: Assure our guests are well-assisted in a friendly manner and have genuine connections. Ensure to observe and coach every interaction made with a complete understanding of every guest and their expectations are met.

Strategic Planning: Devise new strategic plans and policies to bring the visions to reality, including setting clear aims and objectives, and comprehending the upcoming expectations for business growth, both in the short and long run.

Business Development: Determine the business potential & opportunities to secure profitable business volumes. Set up the new business strategy and success team to grow and diversify the organization for revenue growth of the business units and partnerships.

Client Management: Develop, and maintain an excellent understanding of the critical customers/target audience to ensure that their needs are being met and that their business is retained. Determine, evaluate, and target the essential clients within the market, and strategize initiatives to interact, close deals, and secure accounts.

P&L Management: Develop near-term and long-term business growth plans and P&L targets. Evaluate the market trends and formulate tactics to optimize P&L management. Interpret the business's value drivers and identify profitable opportunities to grow revenue and market share.

Customer Complaint: Manage Customer complaints and resolve those (Win-Win solutions). Collect Customer feedback and follow up. Escalate daily communication, including service delivery and Marketing standards.

Relationship -Building: Nurture and maintain relationships with all the key clients with a long-term perspective and discover business growth opportunities.

Team Management: Build and coach the workforce based on their assessed production capabilities & performance. Responsible for premiere pro and other editing

software. Skilled in Corel-Draw

and Adobe Photoshop.

LANGUAGES

English :

Proficient

Hindi :

Proficient

Kannada :

Native

CERTIFICATIONS & AWARDS

Train the Trainer Certification.

Issued by: IMGWOA, Dubai.

Year of Issue: 2020.

Certified First Aider Issued by:

Aman Integrated Solutions,

Abu Dhabi. Year of Issue: 2021

Best Trainee Award: Year 2013

Issued by “Taj Hotels, Resorts and

Palaces during the internship for 6

months.

Super Hero Award: 2016 & 2019

Issued by “IMG Worlds of

Adventure’ considering my extra

miles achieved in Guest relations

and admission control.

REFERENCES

Mr. Mohammed Wahab

Operation Manager.

The Crocodile Park

Dubai. Ph: +971-**-***-****

Ms. Daniella Sutherland.

Operations Manager

Museum of Future, Dubai.

PH: +971-**-***-****

training and development of the team of 80 plus staff, with continuous training program and periodical evaluations

Plan and execute various events and activities to increase Guest engagement. Collaborate with industrial partners to initiate partnered programs to engage Guests from both the ends.

Continuously developing our service procedures, policies, and operating standards in order to meet the highest Guest satisfactions.

Guest Relation Team Leader & Trainer 07/2016 to 01/2020 IMG Worlds of Adventure. Dubai., United Arab Emirates.

Responsible for day to day operation- supervising the point of sale, admissions, and Guest service offices.

Managing the team of 80 plus staff, their training and evaluation, leave calendar and roster.

GAP analysis, planning the training calendar and executing on the job and off the job trainings.

Supervising contact center and VIP Lounge.

Handling escalated Guest complaints, inquiries, feedbacks, and follow- ups.

Sales and Marketing: Working closely with Sales and marketing team in executing various promotions in terms of product configurations, price mapping and operations.

Guest Service Associate 07/2013 to 01/2016

TAJ Hotels, Resorts and Palaces. Bangalore, India.

Worked in Food and Beverage department handling various responsibilities.

Actively involved in many corporate and leisure events, looking after the department responsibilities.

Lecturer (Part Time). 05/2012 to 02/2013

Don Bosco School of Hospitality Science. Udupi, India.

Worked as ‘food and beverage service’ lecturer (part-time) for the First year students.

Syllabus taught included, types of Service, Service Standards, Menu Engineering, Guest/Customer Service, Service Cycles including subjects on Wine, Cigar, Alcoholic, and non- alcoholic, hot and cold beverages. EDUCATION

Bachelor of Science: Hospitality Management. 06/2013 UIHTS Manipal - Udupi, India.

Master of Business Administration: International Marketing. IUBH University, Germany. Currently Perusing. 11/20

.

Contact this candidate