Care Representative Customer
Resume:
Oladapo Oluwafemi Afolabi
081********, 081******** - adv4s8@r.postjobfree.com
PROFESSIONAL SUMMARY
A skilled team leader with good communication skills, with the ability to establish a good rapport with members of the team and promote team bonding. Well trained customer care representative with experience in handling customers and resolving their queries according to the terms and conditions giving by the organization. Verse in computer operation with advance skills in software like, Microsoft Excel, PowerPoint Excel and CRM.
SKILLS
Critical thinking.
Superior communication skill.
Team player.
Analytical skill.
Ability to work with diminutive or no supervision.
Conflict resolution.
Hotel management.
Vibrant organization skill.
Time and Project management.
Multitasking.
Proficient in using basic application e.g CRM, Excel etc.
WORK HISTORY
Customer Care Representative (Airtel), 10/2022 – Till date
Ison Experience, Ibadan, Oyo State, Nigeria.
Duties:
Serves as first contact for customers calling into the company
Attends to customer queries, request and forward their complaint when necessary
Assist in grooming new intakes/recruits.
Create awareness for the client regarding customers and needs and gives customers feedback to the client.
Ensure customers are aware of a new product or service within the organization
Hotel Manager, 03/2021 – 08/2022
Peace Hotel, Ilorin, Kwara State, Nigeria.
Duties:
Planning and maintenance work, events and room booking.
Recruiting, training and supervising staff.
Handling customer’s complaints, request and queries.
Promoting and marketing the business.
Inspection of facilities on a regular basis and ensure strict compliance with health and safety standard.
Customer Care Representative (MTN), 02/2018 – 11/2020
Ison Experience, Ilorin, Kwara State, Nigeria.
Duties:
Handle customer queries, request and forward their complaint to the appropriate channel.
Sensitize team about a new development in the organization
Assist in grooming and training new recruits.
Assists in managing the team in absence of the Team leader.
Ensure the customers are aware of new products and services in the organization and gives customer’s feedback to the client.
MANAGER, 03/2016 – 11/2017
Afo Rentals and Catering Services, Inisa, Osun State, Nigeria.
Duties:
Ensures all equipment are well arrange for events.
Supervise the movement of equipments and utensils from the ware house to event centre.
Keeps record of inventory during movement to ensure the right numbers or amount are move and returns.
Pay workers accordingly.
Participate in the recruitment of workers.
Supervision of workers during events or ceremonies.
CLASSROOM TEACHER (NYSC), 10/2016 -10/2017
Government Secondary School, Mokwa, Niger State, Nigeria.
Duties:
Supervision of students and pupil
Conducts test and exams for students.
Classroom management.
EDUCATION
Bachelor of Art – Linguistics and Nigeria Languages, 2015
Second Class Honours (Lower Division)
University of Ilorin, Ilorin, Kwara State, Nigeria.
PRO, National Association of Linguistics Students (NALS), 2014/2015 Academic session.
CERTIFICATION
Customer Relation Officer, 2018 (MTN)
Customer Care Executive, 2022 (Airtel)
REFEREES
Evangelist S.A Afolabi,
Retired Principal,
N0 3, Alamo Area, Inisa, Osun State.
Olaoye Raphael K.
c. a. c. shalom Square.
15b, aiyegbami STREET, Ikorodu, Lagos State.
adv4s8@r.postjobfree.com.
Contact this candidate