General Manager Restaurant

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

MURISA

HRNJIC

M

*** ******* ** *** **, Louisville, Ky 40222, 502-***-****, **************@*****.*** Diligent general manager successful at keeping employees focused on performing well with hands-on management of day-to-day activities and special projects. Accomplished in translating high-level directives into actionable front-line policies and achieving consistent results. Strong track record of keeping costs low. Customer engagement Complaint resolution Performance improvement Regulatory compliance Business management Operations management Customer relations

Restaurant General Manager January 2004 - Current

IPH Operations Louisville, Ky

Controlled day-to-day operations with shift management strategies and effective food and labor controls. Worked with FOH and BOH staff to support superior service delivery. Maintained compliance with all health code and sanitation requirements and received top-notch inspection scores.

Recruited, trained, and developed top-quality service industry talent. Cultivated customer loyalty and promoted word-of-mouth referrals through quality food and best-in-class service.

Enhanced business with continuous improvement in team training, customer engagement, and marketing strategy.

Upheld cleaning and sanitizing standards by directing team to keep dining areas, kitchen spaces, and restrooms in full compliance.

Maintained stringent cost controls by developing strong vendor rapport and negotiating favorable prices on quality food products.

Protected company assets and restaurant profits with good security protocols, supply management strategies, and team scheduling expertise.

Enhanced operations with new and improved procedures targeting underperforming areas and systematic weaknesses.

Eliminated waste at all levels, regularly reviewing team activities and records to spot and resolve problems. Maintained optimal employee coverage for business needs with well-prepared team schedules. Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets. Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.

Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.

H

EDUCATION

Criminal justice May 2008

Daymar college, Louisville, Ky

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