Operations Manager

HF Heath Fulkerson

Sacramento, CA ***** 279-***-****

*****.*.*********@*****.***

PROFESSIONAL

SUMMARY

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Seasoned Operations Manager and talented leader with more than 25 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship- building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. ACCOMPLISHMENTS Reduced operational expenses by 40% by streamlining operations. Generated $4 million in first-year cost savings through global sourcing initiatives and business case development.

Increased company savings by 33% through corporate consensus-building and cross-functional geographical team coordination and development. Saved the company approximately $2 million by sourcing locally Resolved product issue through consumer testing.

SKILLS Policy and Procedure

Implementation

Workflow Planning

Supply Chain Distribution

Market Growth

Contract Review and

Recommendations

Staff Management

Mergers and Acquisitions

Knowledge

Process Improvement Strategies

High-Pressure Environments

Strategic Partnership

Cost Containment

Multi-Unit Operations

Management

Project Management

Contract Development

Staff Training

Systems Implementations

Performance Monitoring and

Evaluation

Operation Monitoring

Quantifiable Revenue Increases

Business Intelligence

Budgeting and Cost Control

Client Relations

Superb Time Management Skills

Health Information Policy and

Procedure Development

Invoice Processing

Project Planning

Customer Relationship

Management

Conflict Mediation

Recruiting and Hiring

Market Penetration

Business Development

Understanding

Quality Assurance and Control

Capital Investment Planning

Graphic Design

Financial and Cash Flow

Analyses

Employee Motivation

Social Media Marketing

Budget Development and

Management

Microsoft Office Expertise

Cultural Awareness

Productivity Improvement

Team Leadership

Planning and Implementation

Revenue Generation

Cross-Functional Communication

Product Management

Finance Understanding

Interpersonal Communications

Inventory Control

Solution Development

Regulatory Compliance

Purchasing and Procurement

Business Planning

Business Strategy Development

Goal Attainment

Report Generation

Maintaining Compliance

Data Evaluation

Operations Oversight

Sales Presentation

Retail Space Planning

Warehouse Operations

Multidisciplinary Collaboration

Lean Manufacturing and Quality

Systems

Employee Relations

Sales Promotion

Database Maintenance

Distribution Center Management

Market Research

Process Improvement

New Product Introduction

Strategies

Continuous Improvements

Assignment Delegation

Business Administration

Contract Administration

Expense Reports

Staff Development

Resource Coordination

Management Training

Negotiation

Management

Leadership

Sales

WORK HISTORY OPERATIONS MANAGER 01/2015 to CURRENT Heath V Fulkerson LLC Folsom, CA

Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Prepared annual budgets with controls to prevent overages. Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.

Led improvement initiatives to advance operational efficiencies and increase revenue.

Identified procedure or process changes required to improve performance and productivity.

Evaluated suppliers to maintain cost controls and improve operations. Directed initiatives to improve work environment, company culture or overall business strategy.

Advanced productivity KPIs to achieve key business goals and objectives. Increased profit by streamlining operations.

Identified and resolved unauthorized, unsafe or ineffective practices. Reviewed operations reports to understand numbers and trends. Formulated processes to reduce downtime and financial loss. Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.

KITCHEN MANAGER/ HEAD CHEF 01/2001 to 12/2019

Hard Luck Enterprises LLC Reno, NV

Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste. Delivered in-depth training to workers in food preparation and customer- facing roles to promote strong team performance.

Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals. Developed kitchen staff through training, disciplinary action and performance reviews.

Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.

Checked and tested foods to verify quality and temperature. Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.

Scheduled and received food and beverage deliveries, adhering to food cost and budget.

Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.

Managed restaurant marketing, sales building and community involvement. Identified team weak points and implemented corrective actions to resolve concerns.

Oversaw food preparation and monitored safety protocols. Motivated staff to perform at peak efficiency and quality. Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines. Verified prepared food met standards for quality and quantity before serving to customers.

Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty. Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards. Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Maximized quality assurance by completing frequent line checks. Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Purchased food and cultivated strong vendor relationships. Developed unique events and special promotions to drive sales. EDUCATION Pursuing Culinary Arts/ Management 09/2012 Columbia College, Sonora, CA

High School Diploma General Education 06/2002

Kelseyville High School, Kelseyville, CA

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