Administrative Manager Customer Service
Resume:
Dena Flores
Resume
Poquoson, VA *****
********@*****.***
Work Experience
o Co-Owner/Administrative Manager
Professional Custom Communications, LLC - Newport News,VA December 2019 to Present
- Prepared/Coordinated contractual documents
- Organized electronic client folders
followed up to ensure invoicing/contracts were received accurately
- Organized and formatted invoice/bill documents or hard copies for management
- Prepared/emailed letters and documents to clients
- 100% Responsible for accounts receivables
- Created daily bank deposits of various money types including checks, credit cards, cash and wire transfers.
- Purged and Archived documents for record keeping o Uber Driver
Uber - Newport News, VA
October 2017 - December 2019
- Ensured that customers arrived safely and timely to their destination while creating customer satisfaction.
- Created Excel spreadsheet and maintained files to track mileage, maintenance, and miscellaneous expenses.
- Managed routes throughout the Hamptons Roads Area through use of Android/iPhone app technology.
- Demonstrated ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to better improve time management and safety
o Permit Coordinator
HHHunt - Newport News, VA
May 2017 to October 2017
- Responsible for determining areas to investigate for Building Permits in multiple municipalities
- Conducted and supported record checks to meet permit requirements.
- Managed and batched building permits and assignments efficiently while controlling costs to the company.
- Accurately Prepared and logged customer information in our data base while successfully preparing contractual documents and obtaining relevant essential information.
- Prepared electronic customer folders while assisting with questions regarding work contracts and service.
- Organized, formatted, and produced electronic documents while utilizing factual information obtained through research while multi-tasking.
- Interacted with team leaders for permit review to ensure thorough and time-sensitive goals were met.
- Performed exceptional customer service with minimal supervision utilizing my excellent time management skills.
- Identified State and local changed to new laws or regulations in order to properly file permits.
- Handled and was exposed to sensitive and confidential information.
- Regularly used vehicle in the performance of duties. o Office Manager
Bridgestone - Essex, MD
September 2011 to August 2016
- Prepared/Coordinated contractual documents for signatures
- Organized electronic client folders
followed up to ensure invoicing/contracts were received accurately
- Coordinated travel arrangements and scheduled meetings excelling at time management
- Led Sales and safety meetings
- Submitted expense reports
- Organized and formatted invoice/bill documents or hard copies for management
- Prepared/emailed letters and documents to clients
- Created, formatted, and updated spreadsheets, and graphs
- 100% Responsible for accounts receivables and payables
- Monitored supplier invoices and prepared for processing
- Reviewed and researched gross profit for all billing
- Coordinated staff and assisted with duties
- Purged and Archived documents for record keeping
- Meet with manager and prepared supplier evaluations o Education
- Bachelors of Science in Photography
Towson University - Towson, MD
2008
- Photography
Community College of Baltimore County - Baltimore, MD 2006
- Photography
Patapsco High School and Center for the Arts - Baltimore, MD 2002
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